Complaints and feedback policy

This policy confirms the right of anyone – including participants, carers, advocates, providers, disability workers and members of the public – to provide feedback to the NDIS Quality and Safeguards Commission (NDIS Commission) and have any dissatisfaction with the NDIS Commission dealt with fairly.

It explains how people may inform us of their feedback, and it guides staff in handling any compliments, suggestions or concerns made to us about any aspect of our performance, policies, processes and staff behaviour.

An Easy Read version of this policy is also available.

Visit our webpage for more information about complaints about the NDIS Commission.