Current portal issues
Below is a list of issues in the new NDIS Commission portal, and our progress on addressing them.
Logging in with myID and RAM
Date added: 16 October 2026
Fix in progress
Some providers unable to access the new NDIS Commission Portal using myID/RAM.
Impact
Some registered providers attempting to access the new NDIS Commission Portal using myID and Relationship Authorisation Manager (RAM) may receive the error message: 'You don't have access to NDIS Commission Registered Provider Portal account for ABN ###', preventing access to the portal.
Who is affected
Some registered providers accessing the new NDIS Commission Portal using myID and Relationship Authorisation Manager (RAM).
Action required
No action is required at this time. We are aware of the issue and are working urgently to implement a fix. Providers do not need to lodge a support request or contact the NDIS Commission regarding this issue while a fix is in progress. Please monitor this page for updates. If the issue is marked as resolved and you continue to experience the error, please lodge a support request.
Expected resolution
19 October 2026
Notifications of changes and events
Date added: 16 October 2026
Fix in progress
Providers unable to submit Notifications of Changes or Events through the new NDIS Commission Portal,
Impact
Registered providers are currently unable to submit Notifications of Changes or Events through the new NDIS Commission Portal. This includes notifications relating to key personnel changes.
Who is affected
Registered providers who need to notify the Commission of Changes or Events, including changes to key personnel, are currently unable to do so through the portal while this issue is being resolved.
Action required
If you need to submit an urgent Notification of Changes or Events, please send the notification by email to registration@ndiscommission.gov.au until further notice.
Please include:
- organisation name
- NDIS provider registration number
- details of the change or event being notified
- any supporting documentation relevant to the notification.
No support request is required for this issue at this time. Please monitor this page for updates. Once the issue is resolved, notifications can again be submitted through the portal.
Expected resolution
19 October 2026
Monthly reporting for behaviour support plans
Date added: 16 October 2026
Fix in progress
Monthly reporting for behaviour support plans lodged in existing portal currently unavailable.
Impact
Registered providers are currently unable to submit monthly reports for active and partially active behaviour support plans that were lodged in the existing provider portal before 12 October 2026.
Who is affected
Registered providers who need to submit monthly reports for active or partially active behaviour support plans that remain in the existing provider portal.
Action required
We are aware of the issue and are working with Services Australia to restore monthly reporting functionality for affected plans in the existing provider portal.
Providers do not need to lodge a support request regarding this issue while a fix is in progress. Please monitor this page for updates.
Expected resolution
To be confirmed. Updates will be provided as soon as available.
Worker screening verification
Date added: 15 October 2026 | Last updated: 16 October 2026
Resolved
Worker screening verification information may not display as expected in the Provider Portal.