Below is information for registered providers about which portal to use for different tasks during the transition to the new NDIS Commission portal. If you aren't a registered provider, see I'm not a registered provider, what portal do I use?
The new NDIS Commission portal
From 12 October you will use two provider portals: the existing portal and the new portal.
- Start new work in the new portal.
- Use the existing portal to finish work already underway and access historical records.
For behaviour support, new plans are lodged in the new portal. Monthly reporting for plans for plans lodged before 12 October continues in the existing portal.
Please note that on 12 October, some drafts will be removed from the existing portal. The information below describes what you need to do with drafts.
For more details see:
Registration and your details
Use the new NDIS Commission portal to:
- apply for registration
- re-register (renew your registration)
- tell us about a change or event that affects your registration
- manage your registration details, including participants, staff and practitioners.
Use the existing portal to:
- finish any registration or re-registration (renewal) applications you submitted in the existing portal before 12 October, noting that:
- applications for registration that are in draft on 12 October will be removed
- applications for registration submitted before 12 October will not be removed
- applications for re-registration – either in draft or submitted – will not be removed
- check progress on applications submitted before 12 October
- withdraw applications that were submitted before 12 October
- access historical registration records
- maintain workers and participants where required.
Other tasks:
- Applying to vary your registration does not change, keep using the process described at Manage your registration.
Audits
Use the new NDIS Commission portal for:
- new audits that become available
- periodic audits with a scheduled start date from 12 October
- periodic audits that are due from 12 October but aren't scheduled yet.
Use the existing portal to:
- complete audits started before 12 October
- view existing audit records and audit history.
Behaviour support
Use the new NDIS Commission portal to:
- lodge a new behaviour support plan
- accept or reject a plan, if you are an implementing provider
- upload evidence of restrictive practice authorisation for plans lodged from 12 October
- complete monthly reporting on plans lodged from 12 October
- manage plans lodged from 12 October.
Use the existing portal to:
- submit any draft behaviour support plans before 12 October, noting that:
- any behaviour support plans that are left in draft on 12 October will be removed
- complete monthly reporting on behaviour support plans lodged before 12 October
- access historical behaviour support records.
Tip: If the implementing provider rejects a plan in the new portal, the plan cannot be edited. It needs to be lodged again.
Reportable Incidents
Use the new NDIS Commission portal to:
- lodge a new Reportable Incident, including the:
- 24-hour report
- 5-day report
- manage incidents lodged from 12 October, including responding to a request for information.
Use the existing portal to:
- finish the Reportable Incidents you lodged before 12 October, including:
- 5-day reports
- final reports
- responding to requests for information
- looking up incident history and documents
- weekly unauthorised restrictive practice (URP) reporting for practices you notified there.
Incidents lodged before 12 October, whether open or closed, stay in the existing portal. They are not moved to the new portal.
Worker screening
Use the new NDIS Commission portal for:
- accessing the NDIS worker screening database
- all registered provider worker screening tasks, such as:
- verification requests
- linking and unlinking workers
- managing worker records
- managing your worker screening activities.
Portal access and staff access accounts
Portal access
- From 12 October, you will use two provider portals: the existing portal and the new portal.
- Both portals are reached through the NDIS Commission website, as they are today. To sign in to either portal, you need a PRODA account or a myID, with RAM authorisation If you are accessing the portal on behalf of an organisation.
- Start new work in the new portal.
- Use the existing portal to finish work already underway.
Staff access accounts
Everyone on your team with an active account in the existing portal will have an account set up in the new portal. You do not need to set them up again.
Please do the following:
- Review your user list and complete any required access changes by 1 October 2026. Changes made after this date may not be reflected in the new portal. For more information see Check your user list before 1 October 2026.
- Roles do not map one-to-one between the two portals. From 12 October, check the roles your staff have in the new portal and update them if you need to.
- From 12 October:
- your Registrant creates the user record for a new user
- your Access Delegate provisions their access, assigns roles, and deactivates accounts in the new portal.
- In the new portal, make sure at least one active staff member is assigned to each role your organisation needs. Roles include:
- Registrant
- Access Delegate
- Worker Screening Officer
- Behaviour Support Lodgement Officer
- Restrictive Practice Reporting Officer
- Reportable Incidents Officer.
- User accounts are managed separately in each portal. From 12 October, if you create or deactivate a user in one portal, you must also make the same change in the other.
I'm not a registered provider, what portal do I use?
Unregistered providers
If you want to apply for registration, sign in to the new NDIS Commission portal and start a new application.
Applying for registration is the only function available to unregistered providers in the new portal. Anything else needs to be done in the unregistered providers portal.
If your application is approved, you'll get access to the full functionality of the new portal.
Deregistered providers
Worker screening moves to the new portal on 12 October.
Approved Quality Auditors
Use the new NDIS Commission portal for:
- new audit work as it becomes available from October 12.
Use the existing portal to:
- review applications that were submitted before October 12 and are already in progress
- finish an audit for an application that was submitted before October 12
- look up audit history, notes and attachments.
Approved Quality Auditors will have accounts set up in the new portal. You don't need to set them up again.
Behaviour support practitioners
If you work for a provider, use the new NDIS Commission portal for provider-related work.
You'll continue to do your individual practitioner activities in the existing portal. This includes:
- managing your practitioner profile
- applying for or checking a suitability application.
Participants
Self-managed and plan-managed participants who access the NDIS worker screening database will continue to access it in the Self-managed participants portal.
Need help?
If you're still not sure which portal to use, you can ask our Contact Centre.