Positive behaviour support helps people with disability live their best life. It assists others to understand why a person acts a certain way and how to better support the person to meet their needs.
Positive behaviour support strategies are documented in a behaviour support plan. Behaviour support plans sometimes also include restrictive practices.
- Learn more about positive behaviour support
- Learn more about restrictive practices
- Participant resources
Who delivers positive behaviour support?
Develop or review behaviour support plans (NDIS behaviour support practitioners)
Developing behaviour support plans
Reviewing behaviour support plans
Implementing behaviour support plans and using restrictive practices (implementing providers)
Reporting the use of restrictive practices (implementing providers)
Reporting the use of authorised (regulated) restricted practices: monthly reporting
Reporting the use of unauthorised restricted practices: reportable incidents
Positive behaviour support practice guidance
- Regulated Restrictive Practices Guide
- Regulated Restrictive Practices with Children and Young People with Disability: Practice Guide
- Transporting NDIS participants and restrictive practices
- Surveillance technology and restrictive practices
- Practice Guide: Organisational strategies to reduce restrictive practices
- The Justice System and Lawful Orders: A guide for supporting people with disability
- Storing medication used for restrictive practices
- Other behaviour support resources
Contacts
If an NDIS Participant's life is at risk, or there's an immediate risk of harm or injury, please ring 000 (triple zero).
If a registered provider is using restrictive practices and a participant is at risk of harm or injury, the provider must inform the NDIS Commission by submitting a Reportable incident.
What to report to us
Please email us if you're aware of any of these:
- an unregistered NDIS provider is using restrictive practices
- you can't access a behaviour support plan in the portal despite contacting the NDIS behaviour support practitioner asking them to upload it
- an implementing provider is using restrictive practices while waiting for a behaviour support plan to be developed and isn't reporting it as a reportable incident.
This is a reportable incident because the interim restrictive practices are classified as 'unauthorised restrictive practices', and all unauthorised restrictive practices need to be reported as a reportable incident.
Report these to behavioursupport@ndiscommission.gov.au.
Many general questions are answered in the options and links on this page. Questions about behaviour support practices that aren’t answered on our website can be directed to behavioursupport@ndiscommission.gov.au.
Participant resources
Learn more about positive behaviour support, your rights and what providers are supposed to do.
Watch the video below on how to use our fact sheets.
See a full list of participant resources, including fact sheets.
Video: Participant fact sheets on behaviour support
Presenter: Shailaja Menon - Practice Advisor for the National Behaviour Support team
Hello, my name is Shailaja Menon. I'm the Practice Advisor for the National Behaviour Support team at the NDIS Quality and Safeguards Commission.
I'm also a participant of the NDIS and have lived experience of disability.
I'm here to talk about some new resources.
The NDIS Commission has developed a series of five participant fact sheets about behaviour support.
They are available on our website now.
What do the fact sheets cover?
The five fact sheets include :
1. What is positive behaviour support?
2. Understanding your rights as an NDIS participant.
3. How to find and choose a specialist behaviour support provider who best meets your needs?
4. What you can expect from your specialist behaviour, support provider and information about what good quality behaviour support looks like.
5. What to do if the provider doesn't meet your needs or expectations?
Each fact sheet builds on the information provided in the one before.
They can be read together in order, or you can choose to go directly to a topic that interests you most.
The fact sheets also include links to other helpful information.
Why did we create the fact sheets?
We created the fact sheets because we wanted to make sure, that participants and their families had accessible information to behaviour support.
We wanted to empower and educate.
And we wanted to promote self-advocacy, choice and control.
How did we create the fact sheets?
We created the fact sheets with and for NDIS participants.
We used a broad but targeted consultation process that included participants and peak bodies representing them. For example, People with Disabilities Australia and Inclusion Australia.
We got input from NDIS Providers by the Alliance 20 and NDS.
We consulted with the senior practitioners Practice leadership group, including representatives of each state and territories, restrictive practice authorization body.
We got in touch with the NDIA and the Department of Social Services policy branch.
And finally, we worked with the Information Access Group to develop the Easy Read versions.
I'd like to take this opportunity to thank everyone involved.
Where can you find the fact sheets?
The fact sheets are available on our website now. To help you find them, please scan the QR code or follow the link provided.
The participant fact sheets are available in Plain English and Easy Read formats.
Plain English means they have been written in simple words.
Easy Read means they have been written in simple words with supporting images to explain meaning.
The fact sheets can be viewed and downloaded in either PDF or word format.
You can also use the read aloud feature on our website if you choose.
We hope these resources are helpful for you, and we invite you to use and share them. If you have any questions or would like further information, please get in touch with us by email or phone. Thank you very much.
[February 2023]