Compliance and enforcement actions

Chanelles Helping Hands Recruitment Pty Ltd can no longer operate as registered NDIS provider, including providing specialist behaviour support, specialist disability accommodation, plan management services, any class of support or service to a person whose NDIS plan is managed by the NDIA and implementing regulated restrictive practices.

The revocation decision was made on the basis that a delegate of the Commissioner was satisfied that Chanelles Helping Hands Pty Ltd was no longer suitable to provide supports or services to people with disability. In forming this belief, the delegate had regard to outcomes of an audit undertaken of Chanelles Helping Hands Pty Ltd and which identified a number of major non-conformities with applicable NDIS Practice Standards which Chanlles Helping Hands Recruitment Pty Ltd is alleged to have failed to rectify.

Registration Group
106 assistance in coordinating or managing life stages, transitions and supports; 107 assistance with daily personal activities; 108 assistance with travel/transport arrangements; 120 household tasks; 125 participation in community, social and civic activities;