Supporting effective communication

Effective communication upholds the rights of people with disabilities to have choice and control and to make decisions about their own lives. With effective communication, workers can support and enable people to express themselves, to be heard and be safe.

So how can you, as an NDIS worker, best support effective communication?

The Supporting Effective Communication e-learning module demonstrates – from the perspective of NDIS participants – what effective communication looks like, and how it supports choice and control.

The module was co-designed and developed in consultation with the sector, including people with disability and NDIS providers and workers.

Module content

The module is made up of three topics that provides you with information, scenarios, tips, and practical actions that can be taken to reduce risks associated with the communication support needs of people with disability.

The Supporting Effective Communication module looks at:

  • What effective communication looks like and how it supports choice and control.
  • The different ways in which we communicate.
  • Times when effective communication is very important.
  • How workers can support effective communication with people with disability.

The module includes a downloadable ‘Supporting Effective Communication Checklist’ and links to useful resources.

NDIS worker learning

The Supporting Effective Communication module is designed to support NDIS providers and workers in meeting their obligations under the NDIS Code of Conduct. It also supports registered NDIS providers in meeting their obligations under the NDIS Practice Standards. 

All NDIS providers are encouraged to include the module in their induction process for workers, and to encourage existing workers to undertake the module over time, as part of their ongoing learning.

This training forms part of a suite of learning modules for NDIS workers, including the Worker Orientation Module ‘Quality Safety and You’ and the New Worker – NDIS Induction Module. Before completing the Supporting Effective Communication module, workers should complete the NDIS Quality and Safeguards Commission’s Worker Orientation Module – Quality, Safety and You.

Completing the module

The module is free and available to anyone, taking approximately 60-90 minutes to complete.

Once completed, workers will receive a Certificate of Completion.

Access the Module

Preview – Supporting effective communication

e-learning module support

Having trouble completing our e-learning modules or need help accessing your certificate? You can read frequently asked questions or submit an online help query via our e-learning modules support page.

Module accessibility

The Supporting Effective Communication module is screen-reader accessible and mobile device compatible.

An audio described version of the module will be released in December.

An Auslan version of the module will be released in December.