Compliance and enforcement actions

On 6 December 2022, a compliance notice was issued to the Pacific Health and Wellness Pty Ltd (PHW) under section 73ZM of the National Disability Insurance Scheme Act 2013. The notice requires PHW to take certain action in order to address possible non-compliance by it with:

• the National Disability Insurance Scheme (Provider Registration and Practice Standards) Rules 2018, specifically the standards relating to:  
• Governance and Operational Management 
• Risk Management 
• Human Resource Management 
• Responsive Support Provision 
• Management of medication
• Implementing Behaviour Support Plans

paragraphs (c),(e) and (f) of the NDIS Code of Conduct, contained in section 6 of the National Disability Insurance Scheme (Code of Conduct) Rules 2018.