NDIS digital platform: New provider
Transition pathway for:
- not an NDIS provider
- plans to operate an NDIS digital platform in future.
If this doesn't apply to you, please choose another transition pathway.
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Providers cannot operate an NDIS digital platform until we've made a decision on the application for registration.
1. Awareness
Potential provider is aware that changes for NDIS digital platform providers, including mandatory registration under a new registration group, will take effect from 1 July 2026.
2. Preparation
Potential provider understands registered NDIS provider obligations, including new NDIS digital platform service provider obligations that take effect from 1 July 2026.
3. Applies for registration
The provider submits a valid application for registration with '0137 NDIS digital platforms services' and other relevant registration groups after 1 July 2026.
The provider receives scope of audit.
4. Audit process
The provider engages an Approved Quality Auditor (AQA) and completes initial audit as an NDIS provider.
5. Application review
Provider responds to NDIS Commission questions and provides information during application review, if required.
6. Registration decision
✓
New conditions of registration will apply from 1 January 2027.
✕
New conditions for registration group 0137 NDIS Digital Platforms Service from 1 January 2027
- Worker clearance for people providing supports via a digital platform*. All workers must have valid worker clearance before offering to provide NDIS supports on the digital platform. They cannot 'work on application'.
- Digital platform providers must check and display information if a banning order against the person is in force within the meanings of the NDIS Act 2013, the Aged Care Act 2024, and the Aged Care Quality and Safety Commission Act 2018.
- Digital platforms must check and display information on credentials or qualifications of the person, and general information on the processes of checking that information.
* People providing supports via a digital platform: A person or persons who uses a digital platform to provide NDIS supports that can be provided under participants’ plan.