NDIS digital platform: Unregistered provider
Transition pathway for:
- unregistered NDIS provider
- operating an NDIS digital platform before 1 July 2026.
If this doesn't apply to you, please choose another transition pathway.
Select to view a larger version of this image.
Providers can continue to operate the NDIS digital platform during this process.
1. Awareness
Provider is aware that changes for NDIS digital platform providers, including mandatory registration under a new registration group, will take effect from 1 July 2026.
2. Preparation
Provider understands registered NDIS provider obligations, including new NDIS digital platform services provider obligations from 1 July 2026.
For more information see Important steps unregistered NDIS digital platform providers can take to get ready for NDIS registration.
3. Applies for registration
After 1 July 2026, the provider submits a valid application for registration with '0137 NDIS digital platforms services' and other relevant registration groups before 1 October 2026.
The provider receives scope of audit.
4. Audit process
Provider engages an Approved Quality Auditor (AQA) and completes initial audit as an NDIS provider.
5. Application review
Provider responds to NDIS Commission questions and provides information during application review, if required.
Provider continues to deliver supports while a registration decision is made.
6. Registration decision
✓
New conditions of registration will apply from 1 January 2027.
✕
New conditions for registration group 0137 NDIS Digital Platforms Service from 1 January 2027
- Worker clearance for people providing supports via a digital platform*. All workers must have valid worker clearance before offering to provide NDIS supports on the digital platform. They cannot 'work on application'.
- Digital platform providers must check and display information if a banning order against the person is in force within the meanings of the NDIS Act 2013, the Aged Care Act 2024, and the Aged Care Quality and Safety Commission Act 2018.
- Digital platforms must check and display information on credentials or qualifications of the person, and general information on the processes of checking that information.
* People providing supports via a digital platform: A person or persons who uses a digital platform to provide NDIS supports that can be provided under participants’ plan.