Compliance and enforcement actions

On 12 February 2026 a banning order was made under section 73ZN(2)(a)(iii) of the National Disability Insurance Scheme Act 2013 (Cth) prohibiting Sarah Mueller, for a period of three (3) years from engaging in the following activities: 

1. Provide or be involved or assist in the provision, to any NDIS Participant, of any supports and/or services under a Participant’s Plan and which: 

a. Involves contact with NDIS participants, whether in a NDIS participant's home or elsewhere; and 

b. Involves you accessing or receiving a NDIS participant's personal or financial information. 

In this instance: 

• 'Contact' means face-to-face contact, oral communication, written communication or electronic communication, where you are physically touching the participant, speaking with, or building a rapport with the participant 

• NDIS Participant means a participant within the meaning of section 9 of the NDIS Act 

• NDIS Provider means a NDIS Provider within the meaning of section 9 of the NDIS Act, and 

• Participant’s Plan means a plan within the meaning of section 9 of the NDIS Act. 

This banning order is effective from 5:00pm ACDT on 19 February 2026 and operates across all states and territories of Australia.