Compliance and enforcement actions

On 27 May 2025, a banning order was made under section 73ZN(1)(a) of the National Disability Insurance Scheme Act 2013 permanently prohibiting Reaching Out Services Pty Ltd from engaging in the provision or management of NDIS supports, services or funding to people with disability in the National Disability Insurance Scheme (NDIS), including but not limited to undertaking the following activities: 

• engaging in any activities that would be delivering support and services to NDIS funded participants;
• engaging in activities that a NDIS provider would undertake, to the extent that those activities relate to NDIS supports or services;
• engaging in activities that would be undertaken as a consultant, to the extent that those activities relate to NDIS supports or services;
• engaging in activities that would be undertaken as an auditor for a NDIS provider, to the extent that those activities relate to NDIS supports or services; and
• engaging in activities in a non-service and non-support delivery role as a provider, to the extent that those activities have a direct effect on the provision of NDIS funded supports or services to people with disability in the NDIS. 

The banning order takes effect on 3 June 2025 at 5.00pm AEST and operates across all States and Territories of Australia.