Compliance and enforcement actions

On 29 April 2026 a banning order was made under sections 73ZN(1)(a) of the National Disability Insurance Scheme Act 2013 prohibiting Sydney Best Care Pty Ltd from being engaged in the following NDIS activities:

a) The provision, to any NDIS participant, of any of the classes of support set out in rule 20(3) of the NDIS (Provider Registration and Practice Standards) Rules 2018. 

b) Engaging in activities that would be undertaken by a consultant for an NDIS provider, including services that involve assisting with, or advising on, applications under section 73C of the NDIS Act for registration as a registered NDIS provider. 

c) Engaging in activities in a non-service and non-support delivery role for an NDIS provider, the extent that those activities have a direct effect on the provision of NDIS funded supports or service to people with disability in the NDIS. 

d) Providing or being involved or assisting in the provision, to any NDIS participant, of any support or supports under a participant’s plan. 

NDIS Participant means a participant within the meaning of section 9 of the NDIS Act; 

NDIS Provider means an NDIS Provider within the meaning of section 9 of the NDIS Act; 

Participant’s Plan means a plan within the meaning of section 9 of the NDIS Act. 

This banning order takes effect permanently at 5.00pm AEST on 13 May 2026 and operates across all States and Territories of Australia