Compliance and enforcement actions

On 27 August 2025 a permanent banning order was made under section 73ZN(1)(a)(i) of the National Disability Insurance Scheme Act 2013 (Cth), effective on 19 September 2025 at 5.00pm across all States and Territories of Australia. 

On 20 February 2026, the banning order was varied under section 100 of the NDIS Act, permanently prohibiting Ms Christine Coop from engaging in the provision of NDIS supports and services to people with disability in the National Disability Insurance Scheme (NDIS), including: 

a) Providing or being involved or assisting in the provision, to any NDIS Participant, of any support or supports under a Participant’s Plan; 

b) Providing or being involved or assisting in the provision, to any NDIS Participant, of any service or services under a Participant’s Plan;

c) Engaging in any work or providing or performing any service or services (whether paid or unpaid), for or on behalf of any NDIS Provider, which may occasion any personal contact between you and a NDIS Participant. 

Further information: The banning order was made on the basis that a delegate of the Commissioner reasonably believes that Christine Coop contravened section 73V of the NDIS Act by, in connection with providing NDIS supports and services, “failing to provide supports and services in a safe and competent manner with care and skill”; and by “failing to take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of people with disability.”, as required under section 6(1)(d) of the NDIS (Code of Conduct) Rules. 

This variation of the banning order is effective from 5:00pm on 25 February 2026 and remains permanently in effect across all States and Territories of Australia.