Practice reviews

Practice reviews contribute to safeguarding, and improving the standard of support provided to, people with disability.

What is a practice review?

A practice review is a reflective process that examines a provider’s engagement with a participant or group of participants, and improvements that can be made to their experience of the supports and services being delivered by the provider. It often focuses on a particular practice area, cluster of services, and/or practice in particular teams of support workers. 

Proactively reviewing and learning from incidents and near misses together with participants helps to continuously improve services, and develop a culture of prevention. In particular, reviews of practice can assist providers in identifying and reducing risks associated with avoidable deaths of NDIS participants. 

The Practice Review Framework for NDIS Providers explains the components of a practice review, how to integrate these with existing quality management and continuous improvement activities. 

Practice reviews and regulatory obligations

As a registered NDIS provider, you are required to implement and maintain incident management systems that enable the identification of systemic issues and drive improvements in the quality of the supports you deliver. Registered providers must also notify, investigate and respond to reportable incidents

Undertaking a practice review does not replace these regulatory obligations. However, it is a valuable way for all providers, registered or unregistered, to understand the experience of NDIS participants who access the supports and services you deliver. It also helps you to gain perspectives from a range of stakeholders that will help you plan ways to improve the quality of supports and services you deliver. 

Practice review guidance materials

A series of guidance materials is available to support you to plan and undertake practice reviews:

These materials aim to help you design and conduct practice reviews of incidents, including near misses, so you can:

  • prevent further incidents occurring
  • better equip workers to manage incidents when they do occur
  • influence improvements across all of your service delivery functions.

These materials were developed in response to research we commissioned into the causes and contributors to deaths of people with disability