The NDIS Commission is changing how we check the identity of providers that use our portals. Strong identity checks help us keep participants, providers and the NDIS safe against scams, fraud and data breaches.
Previously we used Provider Digital Access (PRODA) to authenticate access to NDIS Commission portals. We are now transitioning to using:
- an Australian Government Digital ID, using the myID app
- Relationship Authorisation Manager (RAM).
NDIS providers, Quality auditors and Government agencies
NDIS Providers, Quality auditors and Government agencies can now start using myID and Relationship Authorisation Manager (RAM):
- myID is the Australian Government’s Digital ID app.
- RAM is an authorisation service that allows an individual to act on behalf of a provider online when linked with their myID.
You’ll need to start using MyID or RAM during the transition period which:
- started on 7 December 2025
- is scheduled to end on 30 September 2026.
You won’t be able to use PRODA to access our portals once the transitions period ends.
We encourage providers to set up myID and RAM now to minimise disruption later.
To start using myID and RAM, follow these instructions to Set up myID and Set up your business in RAM.
NDIS participants
You can use either PRODA or myID to access our portals if you’re a NDIS participant and:
- you have a self-managed NDIS plan
- you engage a plan manager to assist you to manage your NDIS plan
- you use the Self-managed participants portal to access the NDIS worker screening database.
To start using myID, follow these instructions Set up myID.
Please note this change does not and will not replace NDIS worker screening checks.
Set up myID
Each user will need to set up their own myID to access NDIS Commission portals.
Your myID is linked to your personal identity, not your organisation. It’s used for identification in many other Australian Government services and platforms. For this reason, you should use a personal email address to set up myID, not a work email address.
To set up you myID you need:
- a smart device – the myID app is compatible with most smart devices, such as smart phones, and is only available from the Apple App Store or Google Play
- a personal email address – as it’s your personal Digital ID, your ID documents will be linked to the email you choose. It should not be a shared or work email address
- to be 15 years or older – age restrictions may also apply to use some government online services.
The NDIS Commission won’t have access to any of the identity documents you use to set up your myID. Read about myID protects your personal information and what you can do to keep it secure.
Set up your business in Relationship Authorisation Manager (RAM)
To access the NDIS Commission portals on behalf of a business, you need to link your myID to the business in RAM.
Principal authority
The principal authority is the person responsible for the business, such as a sole trader, an eligible individual associate or a primary person. See Who is the principal authority.
The principal authority needs to initially set up the business in RAM. They do this by linking their myID to the businesses Australian business number (ABN) in RAM.
The principal authority must have a Strong identity strength in myID.
If you’re unable to link the business in RAM, there are other ways you can link your business.
Giving other staff access to the business in RAM
Once the principal authority has linked the business in RAM, they can:
- authorise other staff to act on behalf of the business
- make staff an 'authorisation administrator', so they can also authorise other staff to act on behalf of the business.
Create an authorisation request in RAM
Before the principal authority or authorisation administrator creates an authorisation request, check that the staff member:
- has a Digital ID such as myID
- their full legal name matches the name used to set up myID
- their current business email address can only be accessed by them – this is where the authorisation request and future notifications are sent.
Note: this address doesn't need to match the email address they used to set up myID.
Create an authorisation in RAM
Tips for creating an authorisation:
- When you're entering the authorisation details, select 'No' for the Machine credential administrator question as this isn't relevant to the NDIS Commission portals.
- On the 'Agency access' screen, you need to find 'NDIS Quality and Safeguards Commission' by scrolling or typing into the search bar.
- Once you've chosen 'NDIS Quality and Safeguards Commission', click on 'View services' to display more options, then tick the box next to 'NDIS QUALITY AND SAFEGUARDS COMMISSION' from the expanded list.
Accept an authorisation request
The staff member will receive an authorisation request via email.
- The email contains a code used for accepting the authorisation.
- The request must be accepted or declined within 7 days.
- If an authorisation code has expired or isn't working, it can be re-issued.
Log in to NDIS Commission portals using myID
Once you have set up myID (and RAM if needed), you can log in using these instructions.