Compliance and enforcement actions

On 10 November 2025, a banning order was made under section 73ZN(2)(a)(i) of the National Disability Insurance Scheme Act 2013, for breaching 6(1)(c) and 6(1)(f) of the NDIS Code of Conduct. 

Specifically, the order restricts/prohibits Pauline Faalili Tokuma-Upu from being engaged in the following NDIS activities: 

1. Provide or be involved or assist in the provision, to any NDIS Participant, of any support or supports under a Participant’s Plan; 

2. Provide or be involved or assist in the provision, to any NDIS Participant, of any service or services under a Participant’s Plan; 

3. Engage in any work or provide or perform any service or services (whether paid or unpaid), for or on behalf of any NDIS Provider, which may occasion any personal contact between you and an NDIS Participant.

This banning order takes effect on 17 November 2025 at 5:00pm AEST for a period of five (5) years and operates across all States and Territories of Australia