Compliance and enforcement actions

On 23 February 2026 a banning order was made under section 73ZN(2)(b) of the National Disability Insurance Scheme Act 2013 prohibiting Jade Donovan from: 

1. Providing, being involved or assisting in the provision, to any NDIS Participant, of any supports and/or services under a Participant’s Plan and which: 

a. involves unsupervised contact with NDIS participants, whether in a NDIS participant's home or elsewhere; and/or 

b. involves you accessing or receiving a NDIS participant's personal or financial information. In this instance: 

• 'contact' means face-to face contact, oral communication, written communication or electronic communication, where you are physically touching the participant, speaking with, or building a rapport with the participant 

• ‘unsupervised’ means not requiring direct continuous supervision by a supervisor or senior colleague 

• NDIS Participant means a participant within the meaning of section 9 of the NDIS Act 

• NDIS Provider means a NDIS Provider within the meaning of section 9 of the NDIS Act, and 

• Participant’s Plan means a plan within the meaning of section 9 of the NDIS Act 

This banning order takes effect at 5:00PM AWST on 7 March 2026 for a period of three (3) years. The order operates across all states and territories of Australia. 

In making the decision to make a banning order, the delegate of the Commissioner had regard to relevant criminal history, including that Jade Donovan had been convicted for stealing and drug-related offences.