Compliance and enforcement actions

On 19 May 2023, a compliance notice was issued to CRT Australia Pty Ltd (CRT Australia) under section 73ZM of the National Disability Insurance Scheme Act 2013. The notice requires CRT Australia to take certain action in order to address possible non-compliance by it with:

• the National Disability Insurance Scheme (Provider Registration and Practice Standards) Rules 2018, specifically the standards relating to:
  • Risk Management
  • Responsive Support Provision
  • Management of medication
  • Human Resource Management
  • Incident Management
• the National Disability Insurance Scheme (Incident Management and Reportable Incidents) Rules 2018, specifically:
  • the requirement to notify the Commissioner of reportable incidents within the prescribed timeframes
  • the requirements of a registered NDIS provider’s incident management system

paragraphs (c), (e) and (f) of the NDIS Code of Conduct, contained in section 6 of the National Disability Insurance Scheme (Code of Conduct) Rules 2018.