Compliance and enforcement actions

On 5 October 2023, a compliance notice was issued to Social Plus Support Work Pty. Ltd. under section 73ZM of the National Disability Insurance Scheme Act 2013. The notice requires Social Plus Support Work Pty. Ltd. to take certain action in order to address non-compliance with:

• National Disability Insurance Scheme (Code of Conduct) Rules 2018 relating to section 6(c) - providing supports and services in a safe and competent manner
• National Disability Insurance Scheme (Incident Management and Reportable Incidents) Rules 2018 relating to section 21 – reporting the use of unauthorised restrictive practices
• National Disability Insurance Scheme (Restrictive Practices and Behaviour Support) Rules 2018 relating to:
• section 9(2)(b) – providing evidence of authorisation for the use of restrictive practices
• section 14(1)(a) – providing routine monthly reports on the use of authorised restrictive practices
• section 15(1) – keeping written information relating to the use of regulated restrictive practices
• National Disability Insurance Scheme (Provider Registration and Practice Standards) Rules 2018 relating to: 
• Schedule 1, Part 3, section 9 – the requirement to have robust governance and operational management systems in place
• Schedule 1, Part 3, section 10 – the requirement to have effective systems to identify and manage risk to participants

Schedule 1, Part 4, section 20 – the requirement to have service agreements in place and ensure participants understand how supports will be provided.