Media release

NDIS Commission releases new quarterly Activity Report

The NDIS Quality and Safeguards Commission (NDIS Commission) has today published its latest activity report, covering the period 1 January 2022 to 31 March 2022 for all states and territories in Australia.   

The NDIS Commission delivers a nation-wide approach to consistently protect and improve the rights, health and wellbeing of every NDIS participant in Australia. The NDIS Commission's public reporting function will continue to be developed now that it is operating nationally and all functions are in place.

"This Activity Report is the first in our new quarterly reporting format, having previously released our reports in six month intervals. The NDIS Commission remains committed to ensuring these reports are valuable for all of our stakeholders, and in particular, that NDIS participants will find these reports useful," said Ms Tracy Mackey, NDIS Quality and Safeguards Commissioner.

The reported volumes in the Activity Report are as expected across most functions. The NDIS Commission continues to receive a volume of reports of incidents that have not previously been collected by any regulator for disability services. These reports, together with complaints, provide a vital insight into participants’ experiences of NDIS supports and services, which drive the NDIS Commission’s safeguarding and compliance activities.

The NDIS Commission continues to receive high numbers of notifications about the use of URPs by implementing behaviour support providers. During the reporting period, the NDIS Commission was advised of 3,750 participants being subjected to over 329,328 URPs. In January 2022, the NDIS Commission released a detailed analysis of URPs received during the 2020/21 period, including an explanation of activities undertaken in response. The URP report is available on the NDIS Commission’s website along with previous Activity Reports.

This Activity Report also provides updates for the sector on key issues including:

  • engagement activities
  • initiatives focused on quality
  • work with providers during Covid-19 to ensure quality and safety of supports to NDIS participants are delivered throughout the pandemic

"Since joining the NDIS Commission in January 2022, the Executive team and I have been regularly meeting with participants and providers across Australia to develop a better understanding of their experiences with the NDIS Commission, and discover how we can work together to improve the quality and safety of NDIS supports," said Ms Mackey.

"Moving forward, the NDIS Commission will continue to strengthen relationships with providers and NDIS participants alike in order to better understand their needs and work together to improve the sector as a whole."

The activity report is available to view on the NDIS Commission website.

Related resources

A report on the NDIS Commission's activities during the period 1 July 2020 to 30 June 2021.

statement regarding this activity report has been published by the NDIS Commission.

On 2 September 2021, the Acting Commissioner released the NDIS Commission's Activity Report for the 12 months to 30 June 2021. This Activity Report showed that NDIS providers had notified the NDIS Commission of more than 1,000,000 unauthorised uses of restrictive practices (URPs) in relation to NDIS participants.

The Acting Commissioner undertook to publish an analysis of the NDIS Commission's data relating to the use of restrictive practices and behaviour support plan activity by the end of 2021.

The Unauthorised uses of restrictive practices in the National Disability Insurance Scheme NDIS Restrictive Practices report provides that analysis.

Unauthorised uses of restrictive practices in the National Disability Insurance Scheme

This is a report on the NDIS Commission’s activities during the period 1 January to 31 March 2022.

We have also published a statement about the activity report.