Media release

The NDIS Quality and Safeguards Commission (NDIS Commission) today announced it has more than tripled the compliance and enforcement actions taken against NDIS providers and individuals in the period January to March 2025, compared to the previous quarter.

The figures released in the latest Quarterly Performance Report (QPR) show that, overall, the NDIS Commission delivered a total of 6,841 compliance and enforcement activities from January to March 2025, including:

• Five banning orders issued against registered and unregistered providers, and 55 banning orders against individuals deemed unsuitable to work with people with disability
• 1,108 refusals of registration due to failure of providers to pass a suitability assessment by the applicant and/or its key personnel
• 1,036 corrective action requests which formally require actions by NDIS providers to address their non-compliance with laws, regulations, or conditions of registration
• More than 4,000 education activities undertaken with providers in breach of their conditions of registration, including audit requirements.

NDIS Quality and Safeguards Commissioner Louise Glanville said the uplift in compliance activity shows the NDIS Commission’s investment in its staff, maturing of processes, and systems enhancements are having a measurable positive impact on the organisation’s effectiveness in regulating providers and individuals working within the Scheme.

“As the regulator of the NDIS, we are dedicated to upholding the rights of people with disability and ensuring NDIS providers and workers are held to the highest standards. We are committed to using our full suite of regulatory powers to improve the quality, safety and accountability of NDIS supports and services.”

From January to March 2025, banning orders were issued to individuals for reasons including sexual offences, abuse and exploitation of NDIS participants, child neglect (which the NDIS Commission determines makes an individual unsuitable to work in the NDIS), and substance misuse that affected the ability of an individual to safely support NDIS participants.

Further to these individual banning orders, a joint investigation between the NDIS Commission and the NDIA resulted in provider Freedom Care Group being issued a permanent banning order in March 2025, for fraudulently claiming $340,000 for supports and services for participants who were incarcerated at the time. Other significant action taken against providers this quarter included a ten-year ban for Assistive Disability Services, and three-year bans issued to The Australian Health Company and The Foot Specialist Australia.

The significant increase in corrective and education letters issued also demonstrates an increased focus by the NDIS Commission on ensuring that all providers are complying with audit conditions.

“It is essential for the proper functioning of the NDIS for participants to have confidence in NDIS providers and workers.

“While these results are encouraging, we recognise there is still significant work ahead to ensure the human rights of all NDIS participants are protected, respected and upheld,” Ms Glanville concluded.

The Q3 2025 QPR also highlighted incremental uplifts in key indicators including:

• A 31% decrease in the time taken to process registration renewal applications received from providers to extend their existing NDIS registered provider status (down to 84 calendar days)
• 54% of complaints closed within 90 days (up from 50%)
• A total of 1,238,774 individuals holding an NDIS Worker Screening clearance nationwide (up 5%). The NDIS Commission Quarterly Performance Report is published on the NDIS Commission website.

ENDS