Complaints form

NDIS providers and workers can include...

Providers paid from an NDIS plan 

The businesses or individuals hired to provide supports and services to people with disability and are paid with money from an NDIS plan, including:

• Registered NDIS providers
• Unregistered NDIS providers
• NDIS providers supporting people in their own homes or in the community
• residential aged care providers who have NDIS participants in their facility
• NDIS providers who are supporting younger people that live in an aged care facility
• supported accommodation or disability accommodation facilities that are paid from an NDIS plan.

Workers paid from an NDIS plan

The individuals who work directly with people with disability and are paid with money from an NDIS plan, including:

• support workers hired by providers to support people in their own homes or in the community
• independent support workers, self-employed support workers and sole traders
• informal supports like family and friends if they are paid with money from an NDIS plan (needs National Disability Insurance Agency approval)
• health care like physiotherapists, occupational therapists, psychologists, speech pathologists or nurses.


Support coordinators


A type of provider that supports a person with disability to:  

• understand their NDIS plan

• connect with supports and services that match the goals and funding in their plan

• become more confident in coordinating their NDIS plan (known as capacity building).


Support coordinators are called providers because they're paid from an NDIS plan.

Behaviour support practitioners


A provider who has been approved by the NDIS Commission to:

• complete behaviour support assessments and functional behaviour assessments
• develop behaviour support plans that may contain regulated restrictive practices.


Plan managers


A type of provider who helps to manage NDIS plan funding by:  

• paying providers

• submitting claims to the National Disability Insurance Agency  
• sending statements that show how much money has been used and how much money is left

• watching the plan budget to check for any issues like money is being used too quickly.


Plan managers are called providers because they're paid from an NDIS plan.

Disability Support for Older Australians (DSOA) support coordinators and providers


The Disability Support for Older Australians program supports older people with disability who: 

• previously received specialist disability services from the Continuity of Support (CoS) program, and
• were not eligible for the National Disability Insurance Scheme (NDIS) when it was introduced.

Companies working under the Information, Linkages and Capacity Building (ILC) program


These companies connect people with disability to suitable information and supports. People are linked to disability, community, and mainstream supports.

Local area coordinators (LACs)


Local area coordinators link people with disability to the National Disability Insurance Agency (NDIA). They're the main point of contact for a person with disability, and are known as partner organisations. They help navigate the NDIS, apply for plans, and access local supports and services.
If you have a complaint about the way a local area coordinator (LAC) talks to or treats a person with disability:

• report this to us, the NDIS Commission
• you can also report it to the National Disability Insurance Agency (NDIA).

The issue is with someone else if it's about...

• someone who provides support to a person with disability, but isn't paid from an NDIS plan
• someone who acts on behalf of a person with disability when they can't manage their own arrangements, but isn't paid from an NDIS plan
• someone who advocates for a person with disability
• housing or accommodation that isn't paid from an NDIS plan
• the NDIS Commission or approved quality auditors
• other government bodies
• a person with disability or an NDIS participant
• NDIS worker screening checks
• an online system.