Training for NDIS workers during COVID-19

NDIS providers and the people they employ or otherwise engage need to understand their responsibilities to the NDIS participants they support. During the COVID-19 pandemic period it is expected that new workers will enter the NDIS workforce.

This page has information about training available to new and existing NDIS workers.

Worker Orientation Module: ‘Quality, Safety and You’

As a worker in the NDIS, it is important that you understand your obligations under the NDIS Code of Conduct and, specifically, how these responsibilities relate to the rights, health and safety of the NDIS participants you support.

The NDIS Code of Conduct applies to all NDIS providers and workers.

The Worker Orientation Module, ‘Quality, Safety and You’ is an interactive online course that explains your obligations under the NDIS Code of Conduct – from the perspective of NDIS participants.

The course helps you understand:

  • What the NDIS is and why we need it
  • The role of the NDIS Quality and Safeguards Commission
  • Your responsibilities under the NDIS Code of Conduct
  • Your role in achieving the vision of the NDIS.

The module takes approximately 90 minutes to complete, and you will receive a Certificate of Completion at the end.

Infection prevention and control

The Australian Government Department of Health has developed a free online training module: Infection prevention and control for COVID-19.

It covers the fundamentals of infection prevention and control for COVID-19, including:

  • COVID-19 – what is it?
  • Signs and symptoms
  • Keeping safe – protecting yourself and others
  • Myth busting.

At the end of this training module, you should be able to:

  • understand the basics about the COVID-19 virus, including how it is spread
  • describe what you can do to protect the people you support and your workforce 
  • know what to do if the person you are supporting develops symptoms
  • know what to do if you develop symptoms
  • tell the difference between myths and facts of COVID-19.

If you have any technical questions about the training portal, please email

New Worker - NDIS Induction Modules

The New Worker – NDIS Induction Modules e-learning program has been developed to support providers to induct new staff during the COVID-19 pandemic who may not be familiar with the disability sector. It is made up of a series of eight online learning modules that provide new workers with specific information they need to start working in the disability sector.

These modules are for workers that are new to working in the disability sector. 

The learning modules form part of a suite of learning products that new disability workers may complete as part of their induction, including the Worker Orientation Module ‘Quality Safety and You’ and the Infection prevention and control for COVID-19 training.

This training does not replace the specific training employers will provide to new workers to perform their duties, and training on their organisation’s specific policies and procedures.

Worker screening

Worker screening is a way to check that the people who are working, or wish to work, with NDIS participants don’t present an unacceptable risk to them.

All NDIS workers must be screened in accordance with the state and territory arrangements. Find more on our Worker Screening webpage.