Registered NDIS Provider notice of changes and events

Since 1 January 2020, as a registered NDIS provider, it is now a condition of your registration to notify the NDIS Quality and Safeguards Commissioner of certain changes and events, especially those which substantially affect your ability to provide the supports and services you are registered to provide.

Sections 13 and 13A of the NDIS (Provider Registration and Practice Standards) Rules 2018 set out these requirements. The NDIS Quality and Safeguards Commissioner has made Guidelines to help you understand the types of changes and events you must notify us about.

The required information ensures the NDIS Quality and Safeguards Commissioner can contact you about matters such as complaints, or where it is relevant to our compliance and enforcement activities. Notifications about any changes to your service profile will support our market oversight function, allowing us to identify emerging risks in the NDIS market.

You can notify the us of certain changes and events and update your registration records via the NDIS Commission Portal. For more information about using the NDIS Commission Portal, see our Portal Quick Reference Guides.

Changes and events related to (COVID-19)

If your notification concerns change or events related to COVID-19, please use the Notification of event form - COVID-19 (registered providers).

Giving notice of certain events

Use the NDIS Commission Portal to notify us about any of the below events as soon as practicable after it occurs:

  • Any event that significantly affects your ability to comply with any of your conditions of registration under section 73F of the National Disability Insurance Scheme Act 2013 (the Act), including:
    • events which extensively limit your ability to comply with the Practice Standards listed in the NDIS (Provider Registration and Practice Standards) Rules 2018
    • events which seriously impair your ability to effectively conduct your operations and deliver ongoing supports or services to NDIS participants.
  • Any change that adversely affects access by a person with disability to the supports or services you are registered to provide, including:
    • a decision to not accept, on a temporary or permanent basis, new participants for supports or services that you are registered to provide;
    • a significant increase in wait times for the provision of supports or services to participants that you are registered to provide;
    • a significant shortfall in your available workers to provide the supports or services you are registered to provide;
    • the cessation, on a temporary or permanent basis, of the provision of supports or services that you are registered to provide.
  • Any adverse changes in your financial capacity to provide any supports or services you are registered to provide, including:
    • an inability to meet workforce payroll obligations for more than two consecutive pay periods
    • being served with a statutory demand under the Corporations Act 2001 (Cth) for the recovery of a debt
    • being the subject of legal proceedings to be declared bankrupt or placed under administration.
  • A significant change in your organisation or governance arrangements, including:
    • a change in membership of your key personnel (such as a new CEO or company director)
    • a change to the legal entity type/business structure
    • a change in the Australian Business Number or Australian Company Number
    • the sale, merger or transfer of all or part of your business
    • a change in the business name (trading name) or legal entity name.
  • Any event relating to your suitability or that of your key personnel to provide or be involved with the provision of supports or services to people with disability as described under sections 9 and 10 of the NDIS (Provider Registration and Practice Standards) Rules 2018 including:
    • conviction of an indictable offence against a law of the Commonwealth or of a state or territory
    • disqualification from managing corporations under Part 2D.6 of the Corporations Act 2001.

Giving notice of certain changes

You must notify the NDIS Commission of the following changes and can use the NDIS Commission Portal to do this:

  • changes to your organisation’s contact details
  • changes to the address details of an existing outlet
  • addition of new outlets
  • removal of previous outlets
  • changes in the services or supports delivered at or from those outlets
  • changes to the geographical areas where supports are provided from each outlet.
  • a change in membership of your key personnel (such as a new CEO or company director)

You must also notify the NDIS Commission of the following changes to the scale of its operations and can use the NDIS Commission Portal to do this:

  • A significant increase or decrease in the number of participants being provided with a support or service, where the number of participants recorded in the NDIS Commission Portal is:
    • fewer than 200 – if the increase or decrease is at least 50 per cent of that number
    • 200 or greater – if the increase or decrease is at least 25 per cent of that number.
  • A decrease in staff is unexpected and/or to an extent that you are unable to provide continuity of services or supports to the NDIS participants who currently receive such services or supports
  • A restructuring of the organisation relating in a significant expansion or reduction in the its scope.

All of these changes need to be notified to the NDIS Commission when the change occurs or as soon as practicable afterwards (whichever is earlier).

If you have any questions about notifying the NDIS Commission of these requirements contact us by email at registration@ndiscommission.gov.au or by calling 1800 035 544.