Complaints management

Registered NDIS providers are required to have complaints management arrangements in place and support people with disability to understand how to make a complaint to the provider and to the NDIS Commissioner.

This guidance is for:

  • All NDIS providers, registered or unregistered, to provide information about key principles and good practices for effective complaints management.
  • Registered NDIS providers to provide guidance about complaints management systems and related policies as required by the National Disability Insurance Scheme Act 2013 (the Act) and National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018 (the Rules).

You can read more in the: