Cocoon SDA Care and Director permanently banned from NDIS
The NDIS Quality and Safeguards Commission (NDIS Commission) has permanently banned Horizon Solsolutions Australia Pty Ltd (Horizon), operating as Cocoon SDA Care, and its director Muhammad Latif from providing supports and services to people with disability under the National Disability Insurance Scheme (NDIS). The banning orders come into effect on 7 June 2025 and supersede the suspension notice issued against Horizon on 9 May 2025. Horizon’s application for renewal of registration has also been refused.
The decision follows a detailed investigation that uncovered serious and systemic misconduct, including improper and false service claims for participants who were deceased or incarcerated, and unlawful breaches of participant privacy.
NDIS Quality and Safeguards Commissioner Louise Glanville said the NDIS Commission is committed to upholding the human rights of NDIS participants and will not tolerate misconduct by providers that puts participants at risk.
“Horizon has grossly violated the trust placed in them by participants, families and frontline staff – this was nothing less than callous and deliberate abuse of a system designed to support dignity, independence and fairness for people with disability,” Commissioner Glanville said.
“Our investigation found Horizon repeatedly breached the NDIS Code of Conduct by failing to act with integrity, honesty and transparency. We also identified service failings that demonstrated this provider is not competent to deliver NDIS services and supports.
“A permanent ban on the company and its director prevents any future access to NDIS funds and sends a strong message to the community that fraud and exploitation will not be tolerated.
“The wellbeing of NDIS participants remains paramount and affected participants have been supported to transition to other providers of their choice.”
The regulator worked closely with the National Disability Insurance Agency (NDIA) and other federal agencies as part of a long-running and complex investigation into Horizon by the cross-government Fraud Fusion Taskforce (FFT).
The Fraud Fusion Taskforce was established in November 2022 and has received over $150 million funding over 4 years to 2025-26. Since it was established, tip-off volumes have increased by 250% and the rate of successful prosecutions against offenders exploiting the NDIS has nearly doubled.
Federal agencies have monitored Horizon over a significant period, following tip offs from a range of sources. The NDIS Commission issued a Notice of Intention to ban Horizon and Mr Latif on 10 March 2025. Compliance action escalated with a suspension of registration from 9 May 2025 in response to immediate safeguarding concerns. Horizon’s application for registration renewal has been formally refused.
Other individuals and businesses linked to Horizon continue to be monitored, and the NDIS Commission will take further action as appropriate.
NDIA CEO Rebecca Falkingham said the Agency had mobilised specialist teams to swiftly help participants affected by the suspension and now banning orders in this matter.
“The safety of participants is our absolute priority and we’ve made sure participants have had the support they need to move to alternative providers,” Ms Falkingham said.
“The Fraud Fusion Taskforce’s work across government agencies allows us to target anyone who would seek to exploit participants and the Scheme.”
ENDS