The issue is with an NDIS plan application or an approved NDIS plan
You need to contact the National Disability Insurance Agency (NDIA)
The NDIS Commission doesn't regulate the National Disability Insurance Agency (NDIA). This means you will need to contact the NDIA for complaints or questions about:
- who's got an NDIS plan and who hasn't
- the amount of funding in a plan
- the response times for applications or general enquiries
- NDIS plan reassessments (also known as plan reviews)
- the NDIS pricing arrangements and price limits that apply to plan-managed and NDIA-managed funding
- paying NDIS providers after they've delivered supports or services
- any other decisions the National Disability Insurance Agency (NDIA) has made
- the NDIS system in general
- the myNDIS provider portal
- the myPlace portal
- the my NDIS participant portal
- service bookings
- Early childhood partners
- Remote community connectors or NDIS Connectors.
If you're unhappy with any of the above, contact the National Disability Insurance Agency.
If you've contacted the National Disability Insurance Agency (NDIA) and you're not satisfied with the outcome or their decision, use the National Disability Insurance Agency feedback and complaints process.
If you've made a complaint and you think there was a problem with how your complaint was handled or you still don't agree with the outcome, ask for a review or contact the Commonwealth Ombudsman.
If you have a complaint about the way a local area coordinator (LAC) talks to or treats a person with disability:
- report this to us, the NDIS Commission
- you can also report it to the National Disability Insurance Agency (NDIA).
If the issue isn't about an NDIS plan or the National Disability Insurance Agency (NDIA), go to the next question.
The information you can provide about your concern or complaint is important. If the NDIS Commission isn't the right place to handle your concern, please share your information and concerns with the right organisation.