Complaints about the NDIS Commission

The Commonwealth Ombudsman handles complaints from people or organisations who believe they have been treated unfairly or unreasonably by an Australian Government department or agency. The NDIS Commission is a government agency.

The Ombudsman is independent and does not take sides. If the Ombudsman decides to investigate a complaint about an agency, it considers information from the complainant and the agency to work out if what happened was fair and reasonable. The Ombudsman can make suggestions or formal recommendations to fix any problems it finds.

The Ombudsman can consider complaints about the administrative actions and decisions of the NDIS Commission. This includes things like how the NDIS Commission handles complaints about NDIS funded providers, delays in making decisions on registration, and providing incorrect or unclear information. The Ombudsman cannot require the NDIS Commission to change a decision it has made under NDIS legislation or to take a different course of action, but it can influence individual outcomes and systemic improvement through feedback, suggestions, recommendations and formal reports.

If you would like to seek assistance from the Commonwealth Ombudsman: