General enquiries
Top call centre questions
Before contacting us, please check if your question has already been answered. Topics relate to providers, training, worker screening, and much more.
- NDIS Commission portals: I need help.
- Logging in with myID and RAM: How do I set them up to access the portals?
- Training and qualifications: What’s required to deliver supports or services?
- Complaints: Who can I complain about?
- Registered versus unregistered providers: What’s the difference?
- Provider registration: How long does it take to get approved?
- Conflict of interest: How can I tell if a provider or worker has a conflict of interest?
- Worker screening: How do I apply for or renew a worker screening check?
- Subcontracting: Can I subcontract as a registered provider?
- COVID-19 and infection control: Do I need to report a case of COVID-19?
- Unpaid invoices: I'm a provider and my invoices haven’t been paid.
- Provider numbers: How do I get my provider number?
- Becoming a provider: What do I need to do?
Make an enquiry
Phone 1800 035 544 Monday to Friday:
Western Australia: 7:30am – 3:30pm
All other states and territories: 9am – 5pm
Closed: Public holidays in your state or territory
Email contactcentre@ndiscommission.gov.au
Or complete this contact form:
Further information
TTY 133 677 Need an interpreter?
National Relay Service: ask for 1800 035 544
Postal address
NDIS Quality and Safeguards Commission
PO Box 210
Penrith NSW 2751
Media enquiries
Email media@ndiscommission.gov.au
Request an NDIS Commission speaker or representative at free events
Get technical help with an NDIS Commission portal
Other enquiries
NDIS plans or funding: National Disability Insurance Agency (NDIA)
Worker screening: Worker screening | NDIS Quality and Safeguards Commission
1800 RESPECT: 1800 737 732
Lifeline: 13 11 14