Worker obligations

NDIS Code of Conduct for workers 

The NDIS Code of Conduct promotes safe and ethical service delivery by setting out expectations for the conduct of both NDIS providers and workers.

NDIS Code of Conduct – resources for workers

To help NDIS workers understand their obligations under the NDIS Code of Conduct we’ve developed:


The Worker Orientation Module, ‘Quality, Safety and You’ is an interactive online course that explains NDIS worker obligations under the NDIS Code of Conduct – from the perspective of NDIS participants.

Reportable incidents information for workers

The NDIS workers delivering supports and services in the NDIS are critical to people with disability, their families and carers. 

As an NDIS worker, you are also the person most likely to witness an incident or have something disclosed to you. When this happens, your response matters. 

Under the NDIS Code of Conduct, all NDIS providers and workers are required to provide supports and services in a safe and competent manner with care and skill, and to take all reasonable steps to prevent all forms of violence against, exploitation, neglect and abuse of, people with disability.

Registered NDIS providers are also required to:

More information is available on our reportable incidents page.


NDIS workers have a duty to notify registered NDIS providers of reportable incidents under the National Disability Insurance Scheme (Incident Management and Reportable Incidents) Rules 2018. If a person employed or otherwise engaged by a registered NDIS provider becomes aware that a reportable incident has occurred in connection with the provision of supports or services by the provider, the person must notify one of the following of that fact as soon as possible:

  • a member of the provider’s key personnel;
  • a supervisor or manager of the person;
  • the person who is responsible for reporting incidents that are reportable incidents to the NDIS Commissioner according to the provider’s incident management system. 

Incident management is an important part of improving services and you should feel confident in responding to and reporting incidents. 

Reportable incidents – resources for workers

The following resources are designed to support NDIS workers to respond to incidents:

A range of other reportable incident resources for NDIS providers is available on our Incident management and reportable incidents (NDIS Providers) page.

Raising complaints and concerns

If you have a concern or complaint about the quality or safety of services provided to an NDIS participant, you can make a complaint on behalf of a person with disability to the NDIS Commission.

If you have complaints or concerns about the way an NDIS providers treats its workers, you can contact the Fair Work Commission.

Related resources

It is everyone's responsibility to ensure the safety and wellbeing of people with disability.

This reference card is a quick guide for workers on what to do if they become aware of an incident or directly witness an incident.

NDIS providers must notify the NDIS Commission about a reportable incident that occurs, or is alleged to have occurred, in connection with the NDIS supports or services you deliver.

This poster contains important information for workers about how to identify incidents that occur in their workplace, and what to do if an incident occurs.

This document provides guidance on the expectations of workers providing services in incident management and reporting incidents.

A new NDIS Code of Conduct has been introduced for workers under the National Disability Insurance Scheme to ensure the safety and wellbeing of people with disability.

The Code of Conduct applies to all workers and service providers delivering NDIS supports or services, including employees, contractors and volunteers.

This guide will help you, as a person who works with people with disability, to become familiar with the appropriate and ethical conduct expected under the Code of Conduct.

The NDIS Code of Conduct Guidance for Workers provides guidance for workers in the NDIS about complying with the NDIS Code of Conduct. The guidance provides information and examples about what the Code of Conduct means in practice.

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The National Disability Insurance Scheme (NDIS) has a Code of Conduct. The NDIS Code of Conduct makes sure participants are safe. This is an easy read guide to the Code of Conduct.