Map of Australia with Victoria highlightedFrom 1 July 2019, the NDIS Quality and Safeguards Commission started managing quality and safeguards in Victoria.

The NDIS Commission Victorian office is located at:

271 Spring Street
Melbourne VIC 3000


Victorian State Director

Samantha Dooley is Victoria’s State Director. Commencing in December 2021, Sam has a strong background in state-based complaints and oversight having recently worked at the Disability Services Commissioner for over seven years and acting in the role of Deputy Commissioner for the last two years. Sam has worked in the disability sector for 30 years in a variety of paid and voluntary roles including accommodation, employment, education and training, Community Visitors program, case management, Disability Support Register and complaints resolution. Sam holds a Bachelor of Art (Disability) and Post graduate diploma of Education & Training (TAFE).

COVID-19 guidance

During the COVID-19 pandemic, we have issued a number of alerts to registered NDIS providers across Australia.

We have also issued the following alerts only to providers in Victoria:

Past provider information sessions

In April and June 2019, the NDIS Commission held introductory information sessions in Victoria. For those who could not attend the information sessions in person, the NDIS Commission held a webinar. 

Watch the video recording of the June 2019 webinar

Provider Information Sessions 2019: Q&A Compendium

View the June 2019 introductory information session presentation slides

Watch a video recording of the April 2019 Melbourne introductory information session

View the April 2019 introductory information session presentation slides

Provider Information Sessions 2019: Behaviour Support Q&A Compendium

More information

Links for Victoria

Disability Services Commissioner

Telephone: 1800 677 342

Mental Health Complaints Commissioner

Telephone: 1800 246 054 (free call from landlines) or 03 9032 3328

Contacts regarding the use of Restrictive Practices

Telephone: Senior Practitioner Disability 03 9096 8427

NDIS Guide to Suitability


Ombudsman Victoria

Telephone: 1800 806 314

Consumer Affairs Victoria

Telephone: 1300 55 81 81

Commonwealth Ombudsman

Telephone: 1300 362 072

Publications and Resources