Map of Australia with Victoria highlightedFrom 1 July 2019, the NDIS Quality and Safeguards Commission started managing quality and safeguards in Victoria.

The NDIS Commission Victorian office is located at:

913 Whitehorse Road
Box Hill VIC 3128


Victorian State Director

Simon Christopher commenced as the Victorian State Director on 1 June 2020 and will lead the Victorian operational teams. Simon has been with the NDIS Commission since its commencement, originally as National Director Service Provider Registration. He has over 20 years’ experience in state and Commonwealth policy, regulatory and compliance environments. Simon was an integral member of the Department of Social Services policy team which established the NDIS Commission, with previous experience in Gambling and liquor regulation.

COVID-19 guidance

During the COVID-19 pandemic, we have issued a number of alerts to registered NDIS providers across Australia.

We have also issued the following alerts only to providers in Victoria:

Past provider information sessions

In April and June 2019, the NDIS Commission held introductory information sessions in Victoria. For those who could not attend the information sessions in person, the NDIS Commission held a webinar. 

Watch the video recording of the June 2019 webinar

Provider Information Sessions 2019: Q&A Compendium

View the June 2019 introductory information session presentation slides

Watch a video recording of the April 2019 Melbourne introductory information session

View the April 2019 introductory information session presentation slides

Provider Information Sessions 2019: Behaviour Support Q&A Compendium

More information

Links for Victoria

Disability Services Commissioner

Telephone: 1800 677 342

Mental Health Complaints Commissioner

Telephone: 1800 246 054 (free call from landlines) or 03 9032 3328

Contacts regarding the use of Restrictive Practices

Telephone: Senior Practitioner Disability 03 9096 8427

NDIS Guide to Suitability


Ombudsman Victoria

Telephone: 1800 806 314

Consumer Affairs Victoria

Telephone: 1300 55 81 81

Commonwealth Ombudsman

Telephone: 1300 362 072

Publications and Resources