Make it known, make it better resources

NDIS participants have a right to receive quality and safe NDIS supports and services from the providers and workers of their choice.

We have developed a series of videos to empower people with disability, or their support networks, to raise a concern or complaint if they are not happy with the quality or safety of their NDIS supports or services. Corresponding posters are also available for download.

Raising a concern or complaint is important - it can help NDIS providers and workers understand what is important to people with disability and improve the quality of their services, so a complaint can help other people too. Because when you make it known, you make it better.

The video scenarios are based on the NDIS Code of Conduct and were co-designed, tested with, and feature NDIS participants, their families, providers and workers. Accessible versions are available in Auslan, 17 languages and for First Nations peoples and LGBTQIA+ communities.

‘Make it known, make it better’ video resources

Establishing the NDIS Code of Conduct

Acting with respect for individual rights

Acting with respect for individual rights – LGBQTI+ communities

Respecting privacy

Providing supports and services in a safe and competent manner

Acting with integrity, honesty and transparency

Taking steps to raise and act on concerns around quality and safety supports

Taking steps to prevent and respond to all forms of violence, exploitation, neglect and abuse

Preventing and responding to sexual misconduct

Making a Complaint

Making a Complaint – First Nations peoples

‘Make it known, make it better’ posters

People with disability have the right to safe and quality NDIS supports and services from the providers and workers they choose to support them.

These posters feature people with disability, their friends and family, providers and support workers. If you have a concern or complaint, please raise it. Because when you make it known, you make it better.

Poster: Make it known, make it better – collage

Poster: Make it known, make it better – Jono

Poster: Make it known, make it better – Lexie

Poster: Make it known, make it better - Liddy

Poster: Make it known, make it better - Big Dipper

Poster: Make it known, make it better - Francessca

Poster: Make it known, make it better – Vicky and Richeena

Poster: Make it known, make it better – Akii and Rora

Poster: Make it known, make it better - Grant

Poster: Make it known, make it better – Destiny and Rita

Poster: Make it known, make it better - John

Poster: Make it known, make it better - Titta