NDIS Commission guidance and resources
- COVID-19 information pack for NDIS providers and workers: This information pack consolidates the guidance and advice we have issued during the COVID-19 pandemic to inform, educate and remind NDIS providers of the support available to help you meet your obligations to NDIS participants.
- What the NDIS Commission is doing: Advice for NDIS providers on how to comply with obligations under the NDIS Code of Conduct and NDIS Practice Standards, how to notify the NDIS Commission of certain events, and how to reduce the risk to participants.
- Case studies of the NDIS Commission’s compliance approach: This fact sheet uses case studies to explain some key considerations to bear in mind to comply with their obligations to keep NDIS participants safe from harm during the COVID-19 pandemic.
Infection prevention and control
- COVID-19 outbreak preparedness, prevention and management: This fact sheet supports registered NDIS providers to prepare for, respond to, and manage an outbreak of COVID-19.
- Information on the use of personal protective equipment (PPE): This fact sheet explains when PPE should be used, how requests for PPE are prioritised, and provides an update on the current availability of PPE in Australia.
Behaviour support and restrictive practices
- Behaviour support and restrictive practices: Information to assist NDIS providers to better understand behaviour support and restrictive practices due to COVID-19.
- Managing behaviours of concern and new or increased restrictive practices during COVID-19 isolation: This fact sheet explains how to prevent the escalation of behaviours of concern and the use of restrictive practices during COVID-19 isolation. It has been developed with advice from the Department of Health.
- COVID-19 vaccines: Informed consent, preparing for the vaccine, and restrictive practices: This fact sheet aims to assist NDIS providers to better understand their obligations when supporting people with disability to receive the COVID-19 vaccine.
Links to government resources
The Australian Government has developed the following resources for providers and workers in the disability sector.
Infection prevention and control
- Wearing PPE for disability support workers: This Department of Health video explains how and when disability support workers should use PPE, and demonstrates the correct way to put it on and remove it.
- Guide to PPE for disability care providers: Department of Health guidance on using PPE to prevent the spread of COVID-19.
- National guidelines for the prevention, control and public health management of COVID-19 outbreaks in residential settings: National guidelines from the Communicable Diseases Network Australia (CDNA). Updated March 2021.
- COVID-19 Guide for Home Care providers: Department of Health guide for providers of aged care and disability services who offer home care and support services to people living at home.
- Department of Health videos and campaign resources: A series of short videos, posters and audio from the Department of Health about COVID-19 and the steps we can all take to protect ourselves and those most at risk, and help stop the spread.
- Break the chain of infection poster: This poster from the Australian Commission on Safety and Quality in Health Care illustrates the chain of transmission of COVID-19 infection and highlights measures that can be implemented to interrupt the spread of infection.
Supporting people with disability during COVID-19
- Supporting people with intellectual or developmental disability to access health care during COVID-19: This Department of Health fact sheet is for disability support providers and workers providing health care to people with intellectual or developmental disability during the COVID-19 pandemic.
- Guidelines on the rights of people with disability in health and disability care during COVID-19: Practical guidance from the Australian Human Rights Commission to assist health care and disability workers to consider the human rights of people with disability when providing support during the pandemic.
- COVID-19 testing for people with disability: Department of Health fact sheet for support workers and carers of people with disability, covering who should be tested, where testing can be done, and how to explain the testing process to a person with disability.
- COVID-19 planning resource for people with disability: This planning guide helps people with disability make a plan for how they will manage the impact of COVID-19.
- Management and operational plan for people with disability: High-level guidance from the Department of Health on a range of factors that need to be considered in managing and preventing the transmission of COVID-19 for people with disability.
- Information for health professionals: Guidance from the Department of Health for health workers who provide health care to people with intellectual or developmental disability during the COVID-19 pandemic. It includes fact sheets with general information for primary health care staff, health workers and mental health workers, and health workers in emergency departments and hospitals.
Resources for Aboriginal and Torres Strait Islander people and remote communities
- The Australian Government Department of Health has developed a collection of resources for Aboriginal and Torres Strait Islander people and remote communities about COVID-19.
- The National Aboriginal Community Controlled Health Organisation (NACCHO) has a dedicated webpage with health alerts and links to COVID-19 resources for Aboriginal and Torres Strait Islander peoples.
- The First People’s Disability Network’s website contains information, resources and videos to help protect yourself, Elders, family and the community from COVID-19 and keep safe.
Updates and advice: Australian Government
- Australian Government COVID-19 updates: Visit the Australian Government website for the latest news, updates and advice on COVID-19.
- COVIDSafe resources: Resources to help you promote your organisation as a COVIDSafe environment.
- Department of Health updates: Daily updates on COVID-19.
- COVIDSafe app: This app can help health officials contact people exposed to COVID-19.
- Coronavirus Australia app: The official government Coronavirus Australia app.
Use trusted information sources
There is a lot of misinformation about COVID-19. Use trusted information sources only (such as Australian Government websites, the NDIA and the NDIS Commission). We only provide links to trusted products, services and information sources. Do not get tricked into a scam.
The Australian Government eSafety Commissioner's online safety kit helps parents and carers find reliable information.