NDIS Commission coronavirus (COVID-19) information

This page contains links to updates, training, alerts, and resources for NDIS participants and providers. This information is to inform and support NDIS providers to continue to deliver quality and safe supports and services to NDIS participants.

Updates and advice: Australian Government

  • Australian Government COVID-19 updates: Visit the Australian Government website for the latest news, updates and advice on COVID-19.
  • Coronavirus Australia app: Download the official government 'Coronavirus Australia' app in the Apple App Store or Google Play. Or join the Australian Government's WhatsApp channel on iOS or Android.
  • Department of Health updates: The Department of Health website also has daily updates on COVID-19.
  • NDIS Commission fact sheet: Our fact sheet, Coronavirus (COVID-19): What the NDIS Commission is doing, contains advice for NDIS providers on how to comply with their obligations under the NDIS Code of Conduct and NDIS Practice Standards, how to notify the NDIS Commission of certain events, and how to reduce the risk to participants. It also contains links to important information for participants, as well as our contact details.

Participant information

Visit our Coronavirus (COVID-19) webpage for people with disability for links to updates about COVID-19 and resources for NDIS participants.

Provider Information

Training module: Infection prevention and control for COVID-19

You can access an online training module for all support workers, including those in disability and aged care.

If you experience issues accessing this online training module, please email support@covid-19training.gov.au

The training covers the fundamentals of infection prevention and control (IPC) for COVID-19, including: COVID-19 – what is it?, Signs and symptoms, Keeping safe – protecting participants and your workforce, and Mythbusting.

At the end of this course you should be able to:

  • understand the basics about the COVID-19 virus, including how it is spread
  • describe what you can do to protect participants and your workforce
  • know what to do if you develop symptoms
  • know what to do if the person you are supporting develops symptoms
  • tell the difference between myths and facts of COVID-19.

Provider alerts and communications

  • Provider alerts: For information about coronavirus, including provider obligations, how to reduce the risk to participants, and links to updates and resources, please see our Provider Alerts about COVID-19. Our provider alerts apply to providers in all states and territories other than Western Australia (transitioning 1 July 2020).
  • Letter to registered providers: The NDIS Quality and Safeguards Commissioner wrote to providers on 10 March 2020 drawing providers’ attention to the COVID-19 Provider Alert and pointing out that it is essential that providers remain subscribed to all NDIS Commission communications.
  • Notification of changes letter to providers: We wrote to registered providers on 24 March about the new form they must use to notify us of any change or event specified in section 13 or 13A of the NDIS (Provider Registration and Practice Standards) Rules 2018 that relate to the impact of COVID-19.
  • Fact sheetBehaviour support and restrictive practices: This fact sheet provides information to assist NDIS providers to better understand behaviour support and restrictive practices due to COVID-19
  • Fact sheetInformation on the use of Personal Protective Equipment (PPE): This fact sheet explains when PPE should be used, how requests for PPE are prioritised, and provides an update on the current availability of PPE in Australia.

Notification of changes and events related to COVID-19

Registered providers should use the Notification of event form – COVID-19 (Registered providers) to notify the NDIS Quality and Safeguards Commissioner of change or events resulting from the COVID-19 outbreak.

Advice for registered providers and auditors

We recognise that the current focus of NDIS providers on managing infection risk to participants and workers, and undertaking business continuity planning to ensure continuity of support and services to participants during the COVID-19 pandemic, is likely to affect the readiness and capacity of some providers to engage with any registration renewal audits, particularly on-site activities.

As a result, we have advised approved auditors to:

  • review their audit practices to ensure these are provided in a way that minimises the risk of exposure to COVID-19 for participants, providers and auditors
  • where audits are scheduled to occur, engage with providers to confirm their availability to continue where practicable to do so.
  • delay or reschedule audit dates where providers are not in a position to proceed with these.

We will provide targeted advice to registered NDIS providers, including arrangements for varying conditions of registration, where necessary, to allow an extended period of time to complete the registration process, including audits.

The Australian Government has developed the following resources for providers and workers in the disability sector.

  • Residential care facilities: National guidelines for the prevention, control and public health management of COVID-19 outbreaks (Communicable Diseases Network Australia). These guidelines provide some useful information for disability providers to apply in the context of the settings where they deliver support to people with disability. Not all of these recommendation are feasible in a disability context, and we are working with the Department of Health to refine guidance to address the particular needs of the disability sector
  • COVID-19 preparedness webinar for in-home and community aged care (Australian Government Department of Health)
  • Department of Health videos and campaign resources: The Australian Government Department of Health has released a series of short videos, posters and audio about COVID-19 and the steps we can all take to protect ourselves and those most at risk, and help stop the spread.

Use trusted information sources

There is a lot of misinformation about COVID-19. Use trusted information sources only (such as Australian Government websites, the NDIA and the NDIS Commission). We only provide links to trusted products, services and information sources. Do not get tricked into a scam.

The Australian Government eSafety Commissioner's online safety kit helps parents and carers find reliable information.

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