Queensland
From 1 July 2019, the NDIS Quality and Safeguards Commission started managing quality and safeguards in Queensland.
Our office is located at:
215 Adelaide Street
Brisbane QLD 4000
Queensland State Director
Rob Bates is Queensland's acting State Director, leading a team of Complaints, Reportable Incidents and Compliance staff. Rob joined the NDIS Commission in late 2021. Prior to this he was the Senior Manager for Client Safety in one of the largest Family and Disability Service providers in Queensland. In his time as Director of the Australian Catholic Centre for Professional Standards he led the Response to the Royal Commission into institutional responses to child sexual abuse. Rob spent his early career as a Detective Inspector in the United Kingdom, specialising in Public Protection.
COVID-19 guidance
During the COVID-19 pandemic, we have issued a number of alerts to registered NDIS providers across Australia.
We have also issued the following alerts only to providers in Queensland:
- Vaccines: New requirements relating to vaccination of disability workers in Queensland and updated guidance for disability accommodation providers (11 November 2021)
- Updated guidance for disability accommodation providers in Queensland (30 September 2021)
- Updated guidance for disability accommodation providers in Queensland (5 September 2021)
- Three-day lockdown in Cairns and Yarrabah, and updated guidance for residential accommodation providers (09 August 2021)
- South East Queensland lockdown extension (03 August 2021)
- Three-day lockdown in South-East Queensland (31 July 2021)
- Extension of Queensland Chief Health Officer Directions (16 July 2021)
- Queensland Chief Health Officer Directions
- Queensland Chief Health Officer Directions - Disability Accommodation Services (28 May 2021)
- Queensland Chief Health Officer Directions - Disability Accommodation Services (26 May 2021)
- Greater Brisbane lockdown and restrictions to disability accommodation in Queensland
- Queensland Chief Health Officer Directions - Disability Accommodation Services (15 March 2021)
- Updated Directions for disability accommodation settings in Queensland
- Outbreak preparedness for Greater Brisbane and updated Directions
- Outbreak response resources for Queensland providers in disability accommodation settings
- Revised risk categories for PPE guidance for Queensland (29 September 2020)
- Updates to Public Health Directions for Queensland (25 September 2020)
- Revised risk categories for PPE guidance for Queensland (21 September 2020)
- Updates to Public Health Directions for Queensland (18 September 2020)
- Pandemic response guidance and updates to Public Health Directions for Queensland
- Fact sheets about Queensland's Public Health Directions
- Queensland Chief Health Officer Directions - Disability Accommodation Services
Past provider information sessions
In March and June 2019, we held introductory provider information sessions in Queensland.
Watch the video recording of the June 2019 webinar
Provider Information Sessions 2019: Q&A Compendium
View the June 2019 introductory information session presentation slides
Watch the video recording of the March 2019 Brisbane session
View the April 2019 introductory information session presentation slides
Provider Information Sessions 2019: Behaviour Support Q&A Compendium
More information
- Severe weather impacting Queensland and New South Wales (03 March 2022)
- NDIS Commission Information Letter to Existing Providers VIC, QLD, TAS, ACT and NT, 12 June 2019
- NDIS Commission Information Letter VIC, QLD, TAS, ACT and NT, 12 June 2019
- NDIS Commission Introductory Letter VIC, QLD, TAS, ACT and NT, 8 May 2019
- NDIS Commission Introductory Letter to Existing Providers VIC, QLD, TAS, ACT and NT, 8 May 2019
Links for Queensland
Queensland Ombudsman
Telephone: 07 3005 7000 or 1800 068 908 (outside Brisbane metro)
Website: ombudsman.qld.gov.au
Fair Trading Queensland
Telephone: 13 74 68
Website: qld.gov.au/law/fair-trading
Commonwealth Ombudsman
Telephone: 1300 362 072
Email: ombudsman@ombudsman.gov.au
Website: ombudsman.gov.au
Contacts and advice regarding the use of Restrictive Practices
Email: Enquiries_DSA_RP@communities.qld.gov.au
Telephone: 1800 902 006
Website: https://www.communities.qld.gov.au/disability-connect-queensland/national-disability-insurance-scheme/ndis-quality-safeguard-requirements-providers
Fact sheet: https://www.communities.qld.gov.au/resources/dcdss/disability/ndis/rp-requirements.pdf