Queensland
From 1 July 2019, the NDIS Quality and Safeguards Commission started managing quality and safeguards in Queensland.
Our office is located at:
215 Adelaide Street
Brisbane QLD 4000
Queensland State Director
Fran Vicary is Queensland's State Director, leading a team of Complaints, Reportable Incidents and Compliance staff. Fran has a wealth of experience in the disability sector, having held positions in the vocational education sector, women's health, and as the Chief Executive Officer of Queenslanders with Disability Network. She spent almost two years in Melbourne as Director of the Independent Living Centre. On returning to Queensland, Fran held the role of Senior Operations Manager with a disability provider and, prior to joining the NDIS Commission, was Regional Manager of the Carers Queensland Local Area Coordinator Program.
COVID-19 guidance
During the COVID-19 pandemic, we have issued a number of alerts to registered NDIS providers across Australia.
We have also issued the following alerts only to providers in Queensland:
- Vaccines: New requirements relating to vaccination of disability workers in Queensland and updated guidance for disability accommodation providers (11 November 2021)
- Updated guidance for disability accommodation providers in Queensland (30 September 2021)
- Updated guidance for disability accommodation providers in Queensland (5 September 2021)
- Three-day lockdown in Cairns and Yarrabah, and updated guidance for residential accommodation providers (09 August 2021)
- South East Queensland lockdown extension (03 August 2021)
- Three-day lockdown in South-East Queensland (31 July 2021)
- Extension of Queensland Chief Health Officer Directions (16 July 2021)
- Queensland Chief Health Officer Directions
- Queensland Chief Health Officer Directions - Disability Accommodation Services (28 May 2021)
- Queensland Chief Health Officer Directions - Disability Accommodation Services (26 May 2021)
- Greater Brisbane lockdown and restrictions to disability accommodation in Queensland
- Queensland Chief Health Officer Directions - Disability Accommodation Services (15 March 2021)
- Updated Directions for disability accommodation settings in Queensland
- Outbreak preparedness for Greater Brisbane and updated Directions
- Outbreak response resources for Queensland providers in disability accommodation settings
- Revised risk categories for PPE guidance for Queensland (29 September 2020)
- Updates to Public Health Directions for Queensland (25 September 2020)
- Revised risk categories for PPE guidance for Queensland (21 September 2020)
- Updates to Public Health Directions for Queensland (18 September 2020)
- Pandemic response guidance and updates to Public Health Directions for Queensland
- Fact sheets about Queensland's Public Health Directions
- Queensland Chief Health Officer Directions - Disability Accommodation Services
Past provider information sessions
In March and June 2019, we held introductory provider information sessions in Queensland.
Watch the video recording of the June 2019 webinar
Provider Information Sessions 2019: Q&A Compendium
View the June 2019 introductory information session presentation slides
Watch the video recording of the March 2019 Brisbane session
View the April 2019 introductory information session presentation slides
Provider Information Sessions 2019: Behaviour Support Q&A Compendium
More information
- NDIS Commission Information Letter to Existing Providers VIC, QLD, TAS, ACT and NT, 12 June 2019
- NDIS Commission Information Letter VIC, QLD, TAS, ACT and NT, 12 June 2019
- NDIS Commission Introductory Letter VIC, QLD, TAS, ACT and NT, 8 May 2019
- NDIS Commission Introductory Letter to Existing Providers VIC, QLD, TAS, ACT and NT, 8 May 2019
Links for Queensland
Queensland Ombudsman
Telephone: 07 3005 7000 or 1800 068 908 (outside Brisbane metro)
Website: ombudsman.qld.gov.au
Fair Trading Queensland
Telephone: 13 74 68
Website: qld.gov.au/law/fair-trading
Commonwealth Ombudsman
Telephone: 1300 362 072
Email: ombudsman@ombudsman.gov.au
Website: ombudsman.gov.au
Contacts and advice regarding the use of Restrictive Practices
Email: Enquiries_DSA_RP@communities.qld.gov.au
Telephone: 1800 902 006
Website: https://www.communities.qld.gov.au/disability-connect-queensland/national-disability-insurance-scheme/ndis-quality-safeguard-requirements-providers
Fact sheet: https://www.communities.qld.gov.au/resources/dcdss/disability/ndis/rp-requirements.pdf