Map of Australia with Queensland highlightedFrom 1 July 2019, the NDIS Quality and Safeguards Commission started managing quality and safeguards in Queensland.

Our office is located at:

215 Adelaide Street
Brisbane QLD 4000

Queensland State Director

Rob Bates is Queensland's acting State Director, leading a team of Complaints, Reportable Incidents and Compliance staff. Rob joined the NDIS Commission in late 2021. Prior to this he was the Senior Manager for Client Safety in one of the largest Family and Disability Service providers in Queensland. In his time as Director of the Australian Catholic Centre for Professional Standards he led the Response to the Royal Commission into institutional responses to child sexual abuse. Rob spent his early career as a Detective Inspector in the United Kingdom, specialising in Public Protection.

COVID-19 guidance

During the COVID-19 pandemic, we have issued a number of alerts to registered NDIS providers across Australia.

We have also issued the following alerts only to providers in Queensland:

Past provider information sessions

In March and June 2019, we held introductory provider information sessions in Queensland.

Watch the video recording of the June 2019 webinar

Provider Information Sessions 2019: Q&A Compendium

View the June 2019 introductory information session presentation slides

Watch the video recording of the March 2019 Brisbane session

View the April 2019 introductory information session presentation slides

Provider Information Sessions 2019: Behaviour Support Q&A Compendium

More information

Links for Queensland

Queensland Ombudsman

Telephone: 07 3005 7000 or 1800 068 908 (outside Brisbane metro)
Website: ombudsman.qld.gov.au

Fair Trading Queensland

Telephone: 13 74 68
Website: qld.gov.au/law/fair-trading

Commonwealth Ombudsman

Telephone: 1300 362 072
Email: ombudsman@ombudsman.gov.au
Website: ombudsman.gov.au

Contacts and advice regarding the use of Restrictive Practices

Email: Enquiries_DSA_RP@communities.qld.gov.au
Telephone: 1800 902 006
Website: https://www.communities.qld.gov.au/disability-connect-queensland/national-disability-insurance-scheme/ndis-quality-safeguard-requirements-providers
Fact sheet: https://www.communities.qld.gov.au/resources/dcdss/disability/ndis/rp-requirements.pdf

Publications and Resources

Website: communities.qld.gov.au/disability/service-providers/centre-excellence/positive-behaviour-support/publications-resources