Map of Australia with Queensland highlightedFrom 1 July 2019, the NDIS Quality and Safeguards Commission started managing quality and safeguards in Queensland.

Our office is located at:

215 Adelaide Street
Brisbane QLD 4000

Queensland State Director

Fran Vicary is Queensland's State Director, leading a team of Complaints, Reportable Incidents and Compliance staff. Fran has a wealth of experience in the disability sector, having held positions in the vocational education sector, women's health, and as the Chief Executive Officer of Queenslanders with Disability Network. She spent almost two years in Melbourne as Director of the Independent Living Centre. On returning to Queensland, Fran held the role of Senior Operations Manager with a disability provider and, prior to joining the NDIS Commission, was Regional Manager of the Carers Queensland Local Area Coordinator Program.

COVID-19 guidance

During the COVID-19 pandemic, we have issued a number of alerts to registered NDIS providers across Australia.

We have also issued the following alerts only to providers in Queensland:

Past provider information sessions

In March and June 2019, we held introductory provider information sessions in Queensland.

Watch the video recording of the June 2019 webinar

Provider Information Sessions 2019: Q&A Compendium

View the June 2019 introductory information session presentation slides

Watch the video recording of the March 2019 Brisbane session

View the April 2019 introductory information session presentation slides

Provider Information Sessions 2019: Behaviour Support Q&A Compendium

More information

Links for Queensland

Queensland Ombudsman

Telephone: 07 3005 7000 or 1800 068 908 (outside Brisbane metro)
Website: ombudsman.qld.gov.au

Fair Trading Queensland

Telephone: 13 74 68
Website: qld.gov.au/law/fair-trading

Commonwealth Ombudsman

Telephone: 1300 362 072
Email: ombudsman@ombudsman.gov.au
Website: ombudsman.gov.au

Contacts and advice regarding the use of Restrictive Practices

Email: Enquiries_DSA_RP@communities.qld.gov.au
Telephone: 1800 902 006
Website: https://www.communities.qld.gov.au/disability-connect-queensland/national-disability-insurance-scheme/ndis-quality-safeguard-requirements-providers
Fact sheet: https://www.communities.qld.gov.au/resources/dcdss/disability/ndis/rp-requirements.pdf

Publications and Resources

Website: communities.qld.gov.au/disability/service-providers/centre-excellence/positive-behaviour-support/publications-resources