Renew your registration

The information below steps out the process to apply for renewal of your registration as an NDIS provider.

To apply to renew your registration, you will need to complete the online application process. The Renewal Quick Reference Guide is a useful resource to help you. You can also ask the NDIS Commission for guidance to complete your renewal.

New provider registrations

If you are not already a registered NDIS provider in in the Australian Capital Territory (ACT), Northern Territory (NT), Queensland (QLD), Tasmania (TAS) and Victoria (VIC) and wish to operate in these areas, you need to complete an online registration application.

What if my organisation is based in Western Australia?

The National Disability Insurance Agency (NDIA) will continue to manage provider registrations in Western Australia until the NDIS Commission begins operating in WA on 1 July, 2020.

 

How to renew your registration

When can I apply to renew my registration?

Existing registered providers in ACT, NSW, NT, QLD, SA, TAS and VIC can begin the process of applying to renew their registration with the NDIS Commission if it is six months or less until the renewal date listed on their Certificate of Registration.

You must apply before the end of the period of registration specified on your certificate of registration to ensure your registration status does not lapse.

 

STEP 1. Log in to the NDIS Commission Portal

Log in to the portal and go to the ‘My Registration’ area to get started.

Providers in all states except WA who had access to the NDIA’s myplace portal prior to 29 June 2019 can use the same login details for the NDIS Commission portal.

You can learn more by reading the guide for Getting Access to the NDIS Portal.

STEP 2. Complete the application for renewal

When you apply to renew your NDIS provider registration, you need to:

  1. a) Provide and/or confirm information, including:
    • your Registration ID,
    • your organisation’s contact details,
    • your corporate structure,
    • your outlets/places of operation, and
    • your key personnel.
  2. b) Complete a self-assessment against the NDIS Practice Standards relevant to the supports and services your organisation delivers to participants residing in ACT, NSW, NT, QLD, SA, TAS and VIC and upload any documents required as evidence.

STEP 3. Select an approved auditor

After you submit your online application, you will receive an ‘initial scope of audit’ document by email from the NDIS Commission, summarising the registration requirements that apply to your organisation. This outlines whether you require a ‘verification’ or ‘certification’ audit and what your organisation needs to demonstrate to comply with the relevant NDIS Practice Standards.

It is your responsibility as the applicant to engage an approved quality auditor to complete the audit. You can request a quote from more than one auditor to make your decision. They will use the ‘initial scope of audit’ document you received to quote for their services.

You need to complete the audit process within the timeframe specified on your Certificate of Registration. The timeframe given consider your organisation type, size, scope and complexity of the services and supports you provide.

Find an approved quality auditor

STEP 4. Undergo an audit

After you have selected an approved quality auditor, they will check that the scope of audit is accurate and begin the audit process. The process is different for ‘verification’ and ‘certification’ audits.

Auditors will also complete their assessment in a way that takes your organisation’s size and scale, and the scope and complexity of the services you deliver, into consideration.

The auditor will work with you to help you understand the findings and give you the opportunity to ask and answer any questions. The auditor will submit the outcome of the audit to the NDIS Commission through an online portal.

STEP 5. The NDIS Commission assesses your application and makes a decision

In assessing your registration renewal application, the NDIS Commission will consider the outcomes of the audit and conduct a suitability assessment of your organisation and key personnel.

What is a suitability assessment?

The NDIS Commission assesses the suitability of NDIS providers and their key personnel to deliver NDIS supports and services.

This includes whether the NDIS provider or their key personnel have:

  • previously been a registered NDIS provider
  • had a banning order in place
  • any past convictions
  • been insolvent under administration
  • had adverse findings or enforcement action taken by any relevant authorities
  • been the subject of findings or judgement in relation to fraud, misrepresentation, or dishonesty
  • been disqualified from managing corporations.
 

We will then make a decision and contact you to let you know if your application has been successful and the reasons why or why not.

Some applications take longer to process than others. The timeframe depends on various factors, including the size and scale of your organisation, as well as the complexity and range of the supports and services you deliver. Generally, the timeframe for completion of the registration renewal will be no longer than 12 months, for many NDIS providers it is a much shorter period. If you have applied for renewal of registration prior to the date of expiry, your registration will automatically be extended until the Commissioner makes a decision on your application for renewal.

STEP 6. Receive your application outcome

For successful applicants: you will receive a certificate of registration outlining the services you are registered to provide, the period of registration, and any conditions you must follow to keep your registration.

For unsuccessful applicants: you may contact the NDIS Commission and request a review within three months of the decision. If your application is still unsuccessful following the review, you may seek a further review by the Administrative Appeals Tribunal.