Renew your registration
The information below steps out the process to apply for renewal of your registration as an NDIS provider in New South Wales and South Australia.
To apply to renew your registration, you will need to complete the online application process. The Renewal Quick Reference Guide is a useful resource to help you. You can also ask the NDIS Commission for guidance to complete your renewal.
New provider registrations
If you are not already a registered NDIS provider in New South Wales (NSW) and/or South Australia (SA) and wish to operate in these areas, you need to complete an online registration application.
How to renew your registration
STEP 1. Log in to the NDIS Commission Portal
Log in to the portal and go to the ‘My Registration’ area to get started.
Providers in NSW and SA who had access to the NDIA’s myplace portal prior to 29 June 2018 can use the same login details for the NDIS Commission portal.
If you do not have a login to the portal, you need to request access from the NDIS Commission. This can take up to 10 business days to process.
You can learn more by reading the guide for Getting Access to the NDIS Portal.
STEP 2. Complete the application for renewal
When you apply to renew your NDIS provider registration, you need to:
- a) Provide and/or confirm information, including:
- your Registration ID,
- your organisation’s contact details,
- your corporate structure,
- your outlets/places of operation, and
- your key personnel.
- b) Complete a self-assessment against the NDIS Practice Standards relevant to the supports and services your organisation delivers to participants residing in NSW and SA and upload any documents required as evidence.
STEP 3. Select an approved auditor
After you submit your online application, you will receive an ‘initial scope of audit’ document by email from the NDIS Commission, summarising the registration requirements that apply to your organisation. This outlines whether you require a ‘verification’ or ‘certification’ audit and what your organisation needs to demonstrate to comply with the relevant NDIS Practice Standards.
It is your responsibility as the applicant to engage an approved quality auditor to complete the audit. You can request a quote from more than one auditor to make your decision. They will use the ‘initial scope of audit’ document you received to quote for their services.
You need to complete the audit process within the timeframe specified on your Certificate of Registration. The timeframe given consider your organisation type, size, scope and complexity of the services and supports you provide.
STEP 4. Undergo an audit
After you have selected an approved quality auditor, they will check that the scope of audit is accurate and begin the audit process. The process is different for ‘verification’ and ‘certification’ audits.
Auditors will also complete their assessment in a way that takes your organisation’s size and scale, and the scope and complexity of the services you deliver, into consideration.
The auditor will work with you to help you understand the findings and give you the opportunity to ask and answer any questions. The auditor will submit the outcome of the audit to the NDIS Commission through an online portal.
STEP 5. The NDIS Commission assesses your application and makes a decision
In assessing your registration renewal application, the NDIS Commission will consider the outcomes of the audit and conduct a suitability assessment of your organisation and key personnel.
We will then make a decision and contact you to let you know if your application has been successful and the reasons why or why not.
Some applications take longer to process than others. The timeframe depends on various factors, including the size and scale of your organisation, as well as the complexity and range of the supports and services you deliver. Generally, the timeframe for completion of the registration renewal will be no longer than 12 months, for many NDIS providers it is a much shorter period. If you have applied for renewal of registration prior to the date of expiry, your registration will automatically be extended until the Commissioner makes a decision on your application for renewal.
STEP 6. Receive your application outcome
For successful applicants: you will receive a certificate of registration outlining the services you are registered to provide, the period of registration, and any conditions you must follow to keep your registration.
For unsuccessful applicants: you may contact the NDIS Commission and request a review within three months of the decision. If your application is still unsuccessful following the review, you may seek a further review by the Administrative Appeals Tribunal.
- Fact sheet: NDIS Commission – What does this mean for providers?
- Fact sheet: How to register as an NDIS provider
- NDIS Practice Standards: Verification Module - Required Documentation
- NDIS Practice Standards: skills descriptors (High Intensity Skills Descriptors)
- Application Pack – NDIS Practice Standards and quality indicators
- Application Pack – NDIS Provider application to register process guide
- Application Pack – Registration renewal process guide
- Application Pack – Suitability assessment process guide
- Application Pack – Registration Requirements by Supports and Services
- Application Pack – Understanding providers’ obligations