Provider registration process

The information below outlines the steps to register as a new NDIS provider in New South Wales and South Australia.

Providers that are not already registered with the National Disability Insurance Agency (NDIA) who are based in the Australian Capital Territory, Northern Territory Queensland, Tasmania and Victoria can register with the NDIS Commission from 1 July 2019, and providers in Western Australia can register from 1 July 2020. Until these start dates, the NDIA will continue to manage provider registration in these areas of Australia.

What if I am already a registered provider in NSW or SA?

To apply to renew your registration, you will need to complete the online application process. Log in to the portal and go to the ‘My Registration’ area to get started. The Renewal Quick Reference Guide is a useful resource to help you through the process.

 

Provider registration process

STEP 1. Complete the online application form

When you complete the online application form to become a registered NDIS provider, you need to:

  1. Provide information, including:
    • your organisation’s contact details
    • your corporate structure,
    • your outlets/places of operation, and
    • your key personnel.
       
  2. Select the registration groups your organisation provides. This determines which NDIS Practice Standards apply to your organisation. Based on your responses, the form will filter to show you relevant information.
     
  3. Complete a self-assessment against the NDIS Practice Standards relevant to the supports and services your organisation delivers to participants residing in NSW and SA and upload any documents required as evidence.

You can save the form and return to complete it at any time within 60 days.

Register as a provider

STEP 2. Select an approved quality auditor

After you submit your online application, you will receive an ‘initial scope of audit’ document by email from the NDIS Commission, summarising the registration requirements that apply to your organisation. This outlines whether you require a ‘verification’ or ‘certification’ audit and what your organisation needs to demonstrate to comply with the relevant NDIS Practice Standards.

It is your responsibility as the applicant to engage an approved quality auditor to undertake the audit. You can request a quote from more than one auditor to make your decision. They will use the ‘initial scope of audit’ document you received to quote for their services. You can also discuss your specific needs and circumstances with auditors to negotiate the best value.

Find an approved quality auditor

STEP 3. Undergo an audit

After you have selected an approved quality auditor, they will check that the scope of audit is accurate and begin the audit process. The process is different for ‘verification’ and ‘certification’ audits.

Auditors will also complete their assessment in a way that takes your organisation’s size and scale, and the scope and complexity of the services being delivered, into consideration.

The auditor will work with you to help you understand the findings and give you the opportunity to ask and answer any questions. The auditor will submit the outcome of their audit to the NDIS Commission through an online portal.

STEP 4. The NDIS Commission assesses your application and makes a decision

In assessing your registration application, the NDIS Commission will consider the outcomes of the audit and conduct a suitability assessment of your organisation and key personnel.

What is a suitability assessment?

The NDIS Commission assesses the suitability of NDIS providers and their key personnel to deliver NDIS supports and services.

This includes whether the NDIS provider or their key personnel have:

  • previously been a registered NDIS provider
  • had a banning order in place
  • any past convictions
  • been insolvent under administration
  • had adverse findings or enforcement action taken by any relevant authorities
  • been the subject of findings or judgement in relation to fraud, misrepresentation, or dishonesty
  • been disqualified from managing corporations.
 

We will then make a decision and contact you to let you know if your application has been successful and the reasons why or why not.

Some applications take longer to process than others. The timeframe depends on various factors, including the size and scale of your organisation, as well as the complexity and range of the supports and services you deliver.

STEP 5. Receive your application outcome

For successful applicants: you will receive a certificate of registration outlining the services or supports you are registered to provide, the period of registration, and any conditions you must follow to keep your registration.

For unsuccessful applicants: you may contact the NDIS Commission to request a review within three months of the decision. If your application is still unsuccessful following the review, you may seek a further review by the Administrative Appeals Tribunal.