A national approach to safety and quality

The NDIS Commission will work to improve the safety and quality of services delivered by NDIS providers when it begins in each state and territory.

This will include new requirements for providers, such as:

The NDIS Commission will help people with disability resolve complaints about NDIS providers and will strengthen the skills and knowledge of providers and participants across Australia. Learn more about what we do.

Provider registration

Providers in New South Wales, South Australia, the Australian Capital Territory, Northern Territory, Queensland, Tasmania and Victoria who were registered with the National Disability Insurance Agency (NDIA) before 30 June 2019 are now registered under the NDIS Commission, with Western Australia to follow on 1 December 2020.

The new arrangements will replace the current quality assurance checks in all states and territories except Western Australia.

By 2020, there will be a single registration and regulatory system for providers across Australia, giving people with disability, their families, and their carers peace of mind that they can expect the same standards of supports and services wherever they live.

The NDIS Practice Standards and the NDIS Commission’s registration process will set the quality expectations for NDIS providers, while supporting them to maintain or improve their level of quality.

Worker screening

Worker screening is a way to check that the people who are working or wish to work with the NDIS do not present an unacceptable risk to people with disability. It is an important tool for employers’ recruitment, selection and screening processes, and in the ongoing review of the suitability of their workers.

As a part of the National Disability Insurance Scheme Quality and Safeguarding Framework, the Commonwealth and most states and territories will transition to nationally consistent worker screening arrangements.

When it is implemented, the NDIS Worker Screening Check will replace the different arrangements currently operating in each state or territory and set a single national standard for all workers. Some states and territories may have additional requirements in some circumstances, e.g. people working with children may need to undertake additional screening.