Coronavirus (COVID-19) information for people with disability

This page contains links to updates about COVID-19 and resources for NDIS participants.

Here you will find information about coronavirus, what you can do to look after yourself, and the ways we are working with NDIS providers to make sure they understand what they need to do to make sure you get the support you need during the COVID-19 pandemic.

Disability Information Helpline

If you have a question about COVID-19, or need help because things have changed, you can contact the Disability Information Helpline on 1800 643 787. (If you are deaf, hard of hearing or have a speech impairment, you can also call the National Relay Service on 133 677.)

The helpline provides information and referrals for people with disability who need help because of COVID-19, and can also assist families, carers, and support workers.

The helpline is available Monday to Friday 8am to 8pm (AEST) and Saturday and Sunday 9am to 7pm (AEST). It is not available on national public holidays.

You can call the helpline if:

  • your support worker has not turned up
  • your provider has stopped services
  • it's hard for you to get food, groceries, medications or other essential items
  • someone close to you has symptoms of coronavirus
  • you are feeling really upset
  • anything else is worrying you.

Information about the Disability Information Helpline is available in Auslan.

Frequently asked questions

Visit our webpage of frequently asked questions about COVID-19 and how it affects the NDIS services and supports you receive. We will continue to update these over time.

Accessible resources

Easy read resources

The Australian Government has produced these Easy Read resources about COVID-19:

The Council for Intellectual Disability (CID) has produced these Easy Read resources:

Auslan resources

The Australian Government has produced Auslan resources about COVID-19:

Participant fact sheets

We have written two COVID-19 fact sheets for NDIS participants.

1. Our first COVID-19 NDIS participant information fact sheet explains:

  • what to expect from your NDIS providers
  • your rights, how to make a complaint about a provider
  • what resources are available from the NDIA
  • where to find more information and resources about COVID-19.

This fact sheet is also available in Easy Read and Auslan formats, and in 11 other languages.

2. We have also written a fact sheet to explain what you can expect from your providers and workers during COVID-19. This includes some changes you might see in the way your supports and services are delivered during this time.

This fact sheet is also available in Easy Read and Auslan formats, and in 11 other languages.

Braille copies of our NDIS participant fact sheets

If you are an NDIS participant who requires a Braille copy of one or both of our COVID-19 fact sheets, please email engagement@ndiscommission.gov.au with your name and address. It will be posted to you using the ‘Mail for the blind’ postage service.

Updates and advice: Australian Government

  • Australian Government COVID-19 updates: Visit the Australian Government website for the latest news, updates and advice on COVID-19.
  • COVID-19 advice for people with disability: The Australian Government Department of Health website has information about protecting yourself from COVID-19, managing your mental health, and getting access to important services like telehealth and prescription medications.
  • COVIDSafe app: This app can help health officials quickly contact people exposed to COVID-19. You can download it from on the Apple App Store or Google Play.
  • COVID-19 testing for people with disability: The Department of Health has released a fact sheet for support workers and carers of people with disability. The fact sheet covers who should be tested, where testing can be done, and how to explain the testing process to a person with disability.
  • Information for families of a person with intellectual disability: This Department of Health fact sheet contains information to support families of a person with intellectual of developmental disability during the COVID-19 pandemic.
  • Coronavirus Australia app: Download the official government ‘Coronavirus Australia’ app in the Apple App Store or Google Play. Or join the Australian Government’s WhatsApp channel on iOS or Android.
  • Department of Health updates: The Department of Health website has daily updates on COVID-19.
  • Department of Health Coronavirus FAQs: The Department of Health has issued an information sheet that answers common questions about COVID-19.
  • Other languages: The Department of Home Affairs has translated COVID-19 information into 36 languages.

Resources for Aboriginal and Torres Strait Islander people and remote communities

  • The Australian Government Department of Health has developed a collection of resources for Aboriginal and Torres Strait Islander people and remote communities about COVID-19. This includes audio, video, posters, newsletters, infographics and a series of short videos, posters and guidance from the Communicable Diseases Network Australia.
  • The National Aboriginal Community Controlled Health Organisation (NACCHO) has a dedicated webpage with health alerts and links to COVID-19 resources for Aboriginal and Torres Strait Islander peoples.
  • The First People’s Disability Network’s website contains information, resources and videos to help protect yourself, Elders, family and the community from COVID-19 and keep safe.

Link to NDIA information

The National Disability Insurance Agency (NDIA) has a dedicated webpage for NDIS participants about COVID-19. They have also developed a series of animations about how to get the funding and services you need during COVID-19.

Use trusted information sources

There is a lot of misinformation about COVID-19. Use trusted information sources only (such as Australian Government websites, the NDIA and the NDIS Commission). We only provide links to trusted products, services and information sources. Do not get tricked into a scam.

How to make a complaint about a provider

If you feel unsafe or are unhappy with the quality of your supports and services – whether or not these issues relate to COVID-19 – you can speak to us about your concerns. It is always okay to speak up.

If you are in New South Wales, South Australia, the Australian Capital Territory, Northern Territory, Queensland, Victoria or Tasmania, you can make a complaint to us by:

If you are in Western Australia, continue to contact HADSCO to make a complaint until 30 June 2020.