New South Wales
Since 1 July 2018, the NDIS Quality and Safeguards Commission has managed quality and safeguards in New South Wales.
To contact the NDIS Commission please refer to the Contact us page, or visit the New South Wales Office at:
Level 1
121 Henry Street
Penrith NSW 2750
State Director NSW and ACT: Mahashini Krishna
Mahashini Krishna is NSW and ACT state director. Mahashini has over 10 years experience working with vulnerable communities, particularly individuals who have endured significant trauma. Mahashini has led multidisciplinary teams and delivered numerous state-wide programs. She has held senior roles in the NSW public service in legal and leadership capacities, including as the NSW Commissioner of Victims' Rights and the Registrar of the NSW Victims Compensation Tribunal. Her most recent role has been with NSW Health leading a range of projects in the Education Centre against Violence. Mahashini has a Bachelor of Laws and Bachelor of Arts degree.
COVID-19 guidance
During the COVID-19 pandemic, we have issued a number of alerts to registered NDIS providers across Australia.
We have also issued the following alerts only to providers in New South Wales:
- New requirements relating to vaccination of disability workers in NSW and disability day programs update (15 October 2021)
- Update on day programs in New South Wales (15 September 2021)
- Additional changes to mandatory vaccination requirements in New South Wales (6 September 2021)
- Extension of temporary suspension of disability day programs in New South Wales (3 September 2021)
- Changes to mandatory vaccination requirements in New South Wales (28 August 2021)
- Updated mandatory vaccination information, new requirements for authorised workers in areas of concern, and Queensland border restrictions (27 August 2021)
- Mandatory vaccinations for some disability workers in New South Wales (26 August 2021)
- Extension of temporary suspension of day programs in Greater Sydney (13 August 2021)
- Seven-day lockdown in the Tamworth and Northern Rivers regions (10 August 2021)
- New restrictions for twelve additional suburbs in the Penrith area (07 August 2021)
- Seven-day lockdown in the Armidale region (07 August 2021)
- Seven-day lockdown in Newcastle and Hunter regions and resources for supporting participants in lockdown (06 August 2021)
- Coronavirus (COVID-19): NSW lockdown extension and new restrictions in some local government areas
- Updated restrictions for day program providers and workers in additional LGAs (27 July 2021)
In this alert of 27 July please disregard the following line under Mandatory Surveillance Testing for some Greater Sydney Workers: Residential disability and home care workers from Fairfield, Canterbury-Bankstown, Blacktown and Cumberland LGAs are recommended to undergo a COVID-19 test every three days. It is recommended you check NSW Health website as advice is being regularly updated. - Important guidance for NSW disability accommodation providers (26 July 2021)
- Outbreak preparedness in NSW disability accommodation settings (23 July 2021)
- Seven-day lockdown in Orange, Blayney and Cabonne (22 July 2021)
- NSW lockdown extension (14 July 2021)
- Updated NSW Health Orders and translated resources for NSW providers (13 July 2021)
- NSW lockdown extension
- NSW lockdown / all NDIS providers to monitor local public health directions
- Coronavirus (COVID-19): Updated NSW Health guidance for residential disability services and in-home support providers (31 March 2021)
- Updated NSW Health guidance and alternative testing for people with disability
- Outbreak preparedness for Greater Sydney and updated NSW Health guidance
- Updated NSW Health guidance for residential disability services and in-home support providers (18 December 2020)
- Updated NSW Health guidance for residential disability services and in-home support providers (25 September 2020)
- Updated NSW Health guidance for residential disability services and in-home support providers (14 August 2020)
- Preparing for and managing a COVID-19 outbreak in Victoria and New South Wales
- NSW Health guidance for all residential disability outlets
Other COVID-19 information
- NDIA webinar for supported independent living (SIL) providers in NSW (11 August 2021). This webinar focused on real life scenarios that providers experienced during the COVID-19 pandemic.
More information
- Severe weather impacting Queensland and New South Wales (03 March 2022)
- NDIS Commission Introductory Letter to Existing Providers commencing in VIC, QLD, TAS, ACT and NT, 8 May 2019
- NDIS Commission Introductory Letter NSW and SA, 22 May 2018
- Provider Information Letter NSW and SA, 22 June 2018
- Fact sheet: Then and now for Providers in NSW
Links for New South Wales
NSW Ombudsman
Telephone: 02 9286 1000, or 1800 451 524 (outside Sydney metro)
Email: nswombo@ombo.nsw.gov.au
Website: ombo.nsw.gov.au
Fair Trading NSW
Telephone: 13 32 20
Website: fairtrading.nsw.gov.au
Commonwealth Ombudsman
Telephone: 1300 362 072
Email: ombudsman@ombudsman.gov.au
Website: ombudsman.gov.au
SafeWork NSW
Telephone: 13 10 50
Email: contact@safework.nsw.gov.au
Website: safework.nsw.gov.au/
Workers have the right to be safe whilst supporting participants and participants benefit from having workers who feel safe and supported. SafeWork NSW is the work health and safety regulator in NSW and has a range of advice and information which helps businesses, including participants who engage workers to create safe workplaces. For information about working safely go to: www.safework.nsw.gov.au/your-industry/health-care-and-social-assistance