New South Wales

Since 1 July 2018, the NDIS Quality and Safeguards Commission has managed quality and safeguards in New South Wales.

To contact the NDIS Commission please refer to the Contact us page, or visit the New South Wales Office at:

Level 1
121 Henry Street
Penrith NSW 2750

State Director NSW and ACT: Mahashini Krishna

Mahashini Krishna is NSW and ACT state director. Mahashini has over 10 years experience working with vulnerable communities, particularly individuals who have endured significant trauma. Mahashini has led multidisciplinary teams and delivered numerous state-wide programs. She has held senior roles in the NSW public service in legal and leadership capacities, including as the NSW Commissioner of Victims' Rights and the Registrar of the NSW Victims Compensation Tribunal. Her most recent role has been with NSW Health leading a range of projects in the Education Centre against Violence. Mahashini has a Bachelor of Laws and Bachelor of Arts degree.

COVID-19 guidance

During the COVID-19 pandemic, we have issued a number of alerts to registered NDIS providers across Australia.

We have also issued the following alerts only to providers in New South Wales:

• Coronavirus (COVID-19): Updated NSW Health guidance for residential disability services and in-home support providers (31 March 2021)
• Updated NSW Health guidance and alternative testing for people with disability
• Outbreak preparedness for Greater Sydney and updated NSW Health guidance
• Updated NSW Health guidance for residential disability services and in-home support providers (18 December 2020)
• Updated NSW Health guidance for residential disability services and in-home support providers (25 September 2020)
• Updated NSW Health guidance for residential disability services and in-home support providers (14 August 2020)
• Preparing for and managing a COVID-19 outbreak in Victoria and New South Wales
• NSW Health guidance for all residential disability outlets

More information

• NDIS Commission Introductory Letter to Existing Providers commencing in VIC, QLD, TAS, ACT and NT, 8 May 2019
• NDIS Commission Introductory Letter NSW and SA, 22 May 2018
• Provider Information Letter NSW and SA, 22 June 2018
• Fact sheet: Then and now for Providers in NSW

 

Links for New South Wales

NSW Ombudsman

Telephone: 02 9286 1000, or 1800 451 524 (outside Sydney metro)
Email: nswombo@ombo.nsw.gov.au
Website: ombo.nsw.gov.au

Fair Trading NSW

Telephone: 13 32 20
Website: fairtrading.nsw.gov.au

Commonwealth Ombudsman

Telephone: 1300 362 072
Email: ombudsman@ombudsman.gov.au
Website: ombudsman.gov.au

SafeWork NSW

Telephone: 13 10 50
Email: contact@safework.nsw.gov.au
Website: safework.nsw.gov.au/

Workers have the right to be safe whilst supporting participants and participants benefit from having workers who feel safe and supported. SafeWork NSW is the work health and safety regulator in NSW and has a range of advice and information which helps businesses, including participants who engage workers to create safe workplaces. For information about working safely go to: www.safework.nsw.gov.au/your-industry/health-care-and-social-assistance