New South Wales
Since 1 July 2018, the NDIS Quality and Safeguards Commission has managed quality and safeguards in New South Wales.
To contact the NDIS Commission please refer to the Contact us page, or visit the New South Wales Office at:
Level 1
121 Henry Street
Penrith NSW 2750
Acting State Director NSW and ACT: Graham Humphreys
COVID-19 guidance
During the COVID-19 pandemic, we have issued a number of alerts to registered NDIS providers across Australia.
We have also issued the following alerts only to providers in New South Wales:
- Outbreak preparedness for Greater Sydney and updated NSW Health guidance
- Updated NSW Health guidance for residential disability services and in-home support providers (18 December 2020)
- Updated NSW Health guidance for residential disability services and in-home support providers (25 September 2020)
- Updated NSW Health guidance for residential disability services and in-home support providers (14 August 2020)
- Preparing for and managing a COVID-19 outbreak in Victoria and New South Wales
- NSW Health guidance for all residential disability outlets
More information
- NDIS Commission Introductory Letter to Existing Providers commencing in VIC, QLD, TAS, ACT and NT, 8 May 2019
- NDIS Commission Introductory Letter NSW and SA, 22 May 2018
- Provider Information Letter NSW and SA, 22 June 2018
- Fact sheet: Then and now for Providers in NSW
Links for New South Wales
NSW Ombudsman
Telephone: 02 9286 1000, or 1800 451 524 (outside Sydney metro)
Email: nswombo@ombo.nsw.gov.au
Website: ombo.nsw.gov.au
Fair Trading NSW
Telephone: 13 32 20
Website: fairtrading.nsw.gov.au
Commonwealth Ombudsman
Telephone: 1300 362 072
Email: ombudsman@ombudsman.gov.au
Website: ombudsman.gov.au
SafeWork NSW
Telephone: 13 10 50
Email: contact@safework.nsw.gov.au
Website: safework.nsw.gov.au/
Workers have the right to be safe whilst supporting participants and participants benefit from having workers who feel safe and supported. SafeWork NSW is the work health and safety regulator in NSW and has a range of advice and information which helps businesses, including participants who engage workers to create safe workplaces. For information about working safely go to: www.safework.nsw.gov.au/your-industry/health-care-and-social-assistance