Provider newsletters and alerts
This page contains the following information:
Provider newsletters
These newsletters aim to keep you informed of NDIS Commission news and support you in meeting your obligations in providing safe and quality services to people with disability.
- December 2021
- August 2021
- May 2021
- March 2021
- December 2020
- September 2020
- June 2020
- April 2020 (COVID-19)
- February 2020
- December 2019
- September 2019
- July 2019
- May 2019 (Worker Orientation Module Introduction)
- March 2019
- December 2018
Behaviour support provider newsletters
- July 2021
- April 2021
- December 2020
- December 2019
- October 2019
- July 2019 (NSW and SA)
- July 2019 (VIC, QLD, TAS, ACT and NT)
Provider alerts - Coronavirus (COVID-19)
During the COVID-19 pandemic, we have issued a number of alerts to registered providers across Australia. The alerts listed below were issued to all registered NDIS providers. In addition, we have issued separate alerts only to providers in New South Wales, the Australian Capital Territory, the Northern Territory, Queensland, South Australia, Tasmania, Victoria and Western Australia, which are available on our webpages for those states.
COVID-19 vaccine
- Coronavirus (COVID-19) Vaccines: Department of Health Disability Provider Alert (3 June 2022)
- Coronavirus (COVID-19) Vaccines: Department of Health Disability Provider Alert (4 May 2022) and update guidance for emergency preparedness (6 May 2022)
- Coronavirus (COVID-19) Vaccines: Department of Health Disability Provider Alert (22 April 2022)
- Coronavirus (COVID-19) Vaccines: Department of Health Disability Provider Alert (14 April 2022)
- Coronavirus (COVID-19) Vaccines: Department of Health Disability Provider Alert (4 April 2022)
- Coronavirus (COVID-19) Vaccines: Department of Health Disability Provider Alert (25 March 2022) and COVID-19 preparedness guide for people with disability
- Coronavirus (COVID-19) Vaccines: AHPPC statement on mandating booster vaccination for disability support workers (23 March 2022)
- Coronavirus (COVID-19) Vaccines: Department of Health Disability Provider Alerts (2 March and 9 March 2022)
- Coronavirus (COVID-19) Vaccines: Department of Health Disability Provider Alerts (9 February and 16 February 2022)
- Coronavirus (COVID-19) Vaccines: Department of Health Disability Provider Alert (2 February 2022)
- Coronavirus (COVID-19) Vaccines: Update on booster vaccinations via booster in-reach program (31 January 2022)
- Coronavirus (COVID-19) Vaccines: Department of Health Disability Provider Alert (28 January 2022)
- Coronavirus (COVID-19) Vaccines: Updates on use of rapid antigen tests (25 January 2022)
- Coronavirus (COVID-19) Vaccines: Changes to COVID-19 vaccination booster timings and rollout of the in-reach booster program (19 January 2022)
- Coronavirus (COVID-19) Vaccines: Important reminder: Booster access and outbreak preparedness (23 December 2021)
- Coronavirus (COVID-19) Vaccines: Department of Health Disability Provider Alert (16 December 2021)
- COVID-19 vaccine provider alert: Registered NDIS Provider Requirements: COVID-19 Worker Vaccination Status - Reminder (15 December 2021)
- Coronavirus (COVID-19) Vaccines: Department of Health Disability Provide Alert (7 December 2021)
- Coronavirus (COVID-19) Vaccines: COVID-19 vaccination in-reach booster program (7 December 2021)
- Coronavirus (COVID-19) Vaccines: Department of Health Disability Provider Alert (1 December 2021) and an upcoming webinar for providers
- Coronavirus (COVID-19) Vaccines: Registered NDIS Provider Requirements – COVID-19 Worker Vaccination Status - Quick Reference Guide (2 December 2021)
- Coronavirus (COVID-19) Vaccines: Department of Health Disability Provider Alert (23 November 2021)
- Coronavirus (COVID-19) Vaccines: Registered NDIS Provider Requirements – COVID-19 Worker Vaccination Status (22 November 2021)
- Coronavirus (COVID-19) Vaccines: Department of Health Disability Provider Alert (15 November 2021)
- Coronavirus (COVID-19) Vaccines: AHPPC statement on mandating vaccination for disability support workers (12 November 2021)
- Coronavirus (COVID-19) Vaccines: New requirements relating to vaccination of disability workers in Queensland and updated guidance for disability accommodation providers (11 November 2021)
- Coronavirus (COVID-19) Vaccines: Department of Health Disability Provider Alert (8 November 2021)
- Coronavirus (COVID-19) Vaccines: New requirements relating to vaccination of disability workers in South Australia (10 November 2021)
- Coronavirus (COVID-19) Vaccines: New requirements relating to vaccination of some disability workers in Tasmania (08 November 2021)
- Message from the Acting Commissioner: Supporting the rights of NDIS participants to access COVID-19 vaccination (05 November 2021)
- Coronavirus (COVID-19) Vaccines: Department of Health Disability Provider Alert (2 November 2021)
- Coronavirus (COVID-19) Vaccines: Department of Health Disability Provider Alert (25 October 2021)
- Coronavirus (COVID-19): Updated vaccination resources and guidance for Victorian disability providers (25 October 2021)
- Coronavirus (COVID-19) Vaccines: New requirements relating to vaccination of disability workers in the ACT (22 October 2021)
- Coronavirus (COVID-19) Vaccines: New requirements relating to vaccination of disability workers in Western Australia (22 October 2021)
- Coronavirus (COVID-19) Vaccines: Department of Health Disability Provider Alert (18 October 2021)
- Coronavirus (COVID-19) Vaccines: New requirements relating to vaccination of disability workers in NSW and disability day programs update (15 October 2021)
- Coronavirus (COVID-19) Vaccines: New requirements relating to vaccination of disability workers in the Northern Territory (15 October 2021)
- Coronavirus (COVID-19) Vaccines: Department of Health Disability Provider Alert (11 October 2021)
- Coronavirus (COVID-19) Vaccines: New requirements relating to vaccination of disability workers in Victoria (8 October 2021)
- Coronavirus (COVID-19) Vaccines: Department of Health Disability Provider Alert (5 October 2021)
- COVID-19 Vaccines: Australian Government Department of Health Disability Provider Alert (21 September 2021) and proof of vaccination assistance
- Action required by all CEOs: Letter to providers about Supporting NDIS participants to receive COVID-19 vaccination (21 September 2021)
- Letter to providers about Supporting NDIS participants to receive COVID-19 vaccination (16 September 2021)
- Coronavirus (COVID-19) Vaccines: Additional vaccination support for eligible NDIS workers in NSW and Department of Health Disability Provider Alert (13 September 2021)
- COVID-19 Vaccines: Australian Government Department of Health Disability Provider Alert (07 September 2021)
- Coronavirus (COVID-19) Vaccines: Additional changes to mandatory vaccination requirements in New South Wales (6 September 2021)
- COVID-19 Vaccines: Australian Government Department of Health Disability Provider Alert (31 August 2021)
- Coronavirus (COVID-19) Vaccines: Changes to mandatory vaccination requirements in New South Wales (28 August 2021)
- COVID-19 Vaccines: Australian Government Department of Health Disability Provider Alert (26 August 2021)
- Coronavirus (COVID-19): Mandatory vaccinations for some disability workers in New South Wales (26 August 2021)
- Coronavirus (COVID-19) Vaccines: NDIS participants aged 12 and over to become eligible for the Pfizer vaccine (24 August 2021)
- COVID-19 Vaccines: Australian Government Department of Health Disability Provider Alert (17 August 2021)
- COVID-19 Vaccines: Australian Government Department of Health Disability Provider Alert (10 August 2021)
- COVID-19 Vaccines: Australian Government Department of Health Disability Provider Alert (04 August 2021)
- COVID-19 Vaccines: Australian Government Department of Health Disability Provider Alert (26 July 2021)
- COVID-19 Vaccines: Australian Government Department of Health Disability Provider Alert (19 July 2021)
- COVID-19 Vaccines: Australian Government Department of Health Disability Provider Alert (12 July 2021)
- COVID-19 Vaccines: Australian Government Department of Health Disability Provider Alert (5 July 2021)
- COVID-19 Vaccines: Australian Government Department of Health Disability Provider Alert (29 June 2021)
- COVID-19 Vaccines: Australian Government Department of Health Disability Provider Alert (18 June 2021)
- COVID-19 Vaccines: Australian Government Department of Health Disability Provider Alert (10 June 2021)
- COVID-19 Vaccines: Supporting NDIS participants to understand the vaccination process
- COVID-19 Vaccines: Australian Government Department of Health Disability Provider Alert (26 May 2021)
- COVID-19 Vaccines: Australian Government Department of Health Disability Provider Alert (19 May 2021)
- COVID-19 Vaccines: Australian Government Department of Health Disability Provider Alert (13 May 2021)
- COVID-19 Vaccines: Australian Government Department of Health Disability Provider Alert (23 April 2021)
- COVID-19 Vaccines: Australian Government Department of Health Disability Provider Alert (16 April 2021)
- COVID-19 Vaccines: Australian Government Department of Health Disability Provider Alert (9 April 2021)
- COVID-19 Vaccines: New guidance for providers and participants
- COVID-19 Vaccines: Vaccination rollout webinar on 17 March
- COVID-19 Vaccines: Australian Government Department of Health Disability Provider Alert (11 March 2021)
- COVID-19 Vaccines: Vaccination toolkit and new webpage for disability providers
- COVID-19 Vaccines: Guidance on informed consent, preparing for the vaccine and restrictive practices
- COVID-19 Vaccines: Australian Government Department of Health Disability Provider Alert (2 March 2021)
- COVID-19 vaccines roll-out: Updated information from the Australian Government Department of Health
- COVID-19 Vaccines: Safe Work Australia Advice
- COVID-19 Vaccines roll-out: Updated information on the commencement
- COVID-19 Vaccines roll-out: Update on the Implementation Plan
- COVID-19 Vaccines national rollout planning: Follow up on urgent request for information
- COVID-19 vaccines national rollout planning: Reminder of urgent request for information
- COVID-19 vaccines national rollout planning: Urgent request for information
Other COVID-19 alerts
Infection prevention and control
- Coronavirus (COVID-19): Distribution of Rapid Antigen Tests (RATs) to disability support workers in Tasmania (25 February 2022)
- Coronavirus (COVID-19): Continuity of support obligations and outbreak preparedness in Western Australia (17 February 2022)
- Coronavirus (COVID-19): New approaches to testing and isolation for close contacts and COVID cases (31 December 2021)
- NSW lockdown / all NDIS providers to monitor local public health directions
- Emergency planning over the festive season
- Personal protective equipment (PPE) buyers guide
- Webinar on 7 October: Infection prevention and control for the disability support sector
- Guidance on using personal protective equipment (PPE) for disability support workers
- Guidance on preventing, preparing for and dealing with a COVID-19 outbreak
- Fact sheet: Information for providers on the use of Personal Protective Equipment
- Information for support workers and access to PPE
Supporting people with disabilitiy
- Support for participants and reminder of NDIS provider obligations
- Guidance on managing behaviours of concern and using restrictive practices during COVID-19
- Guidelines on the rights of people with disability in health and disability care
- Planning resource for people with disability
- Advice for people with disability
- FAQs for all stakeholders and information for NDIS participants
- Management and Operational Plan for People with Disability
- Adjusting supports and reducing infection risk
- Practice Alert: Influenza (flu) vaccine from mid-April 2020
- Fact sheet: Behaviour support and restrictive practices
Your obligations
- Temporary relaxation of working hours for student visa holders (11 October 2021)
- Continuity of support obligations and outbreak preparedness (06 August 2021)
- Reminder of COVID-19 reporting obligations
- Supporting providers to respond
- Business continuity planning
- Provider obligations and COVID-19 health information
Training and other resources
- Guidance from the Australian Government Department of Health
- Changes to student visa work conditions for workers of registered NDIS providers
- Further assistance for organisations, people and households
- Assistance for organisations
- Online training module for support workers
- Information about the novel coronavirus outbreak
Provider alerts
These alerts are not related to COVID-19, but are relevant to providers offering specific kinds of support.
- Webinar for providers and behaviour support practitioners: Practitioner Suitability Assessments (23 June 2022)
- CTARS data breach (2 June 2022)
- Severe weather impacting Queensland and New South Wales (03 March 2022)
- Hot water safety provider alert (28 February 2022)
- NT and WA Emergency response planning and execution (25 February 2022)
- NDIS Worker Screening – Victoria (07 January 2022)
- Webinar for providers and workers: New resources to improve practice (8 November 2021)
- Information regarding new NDIS Practice Standards and Quality Indicators (01 November 2021)
- Supporting effective communication – new elearning module for NDIS workers (28 October 2021)
- Supervision requirement for workers that can ‘work on application’ (19 October 2021)
- New Practice Alerts: Comprehensive Health, Lifestyle Risk Factors and Oral Health (28 September 2021)
- New campaign to attract care and support workers (19 August 2021)
- NDIS Worker Screening - extension of the transition period in Victoria (30 July 2021)
- NDIS Worker Screening Check and Database - WA (1 July 2021)
- NDIS Worker Screening Check and Database - NT (1 July 2021)
- Recognition of NDIS worker screening clearances in the aged care sector (17 June 2021)
- Letter to registered residential aged care providers supporting NDIS participants (11 May 2021)
- Western Australia emergency response planning and execution (10 April 2021)
- Transitions of care between disability services and hospitals (6 April 2021)
- Epilepsy management provider alert (24 March 2021)
- Polypharmacy practice alert (08 March 2021)
- Medicines associated with swallowing problems practice alert (25 February 2021)
- Dysphagia, safe swallowing and mealtime management practice alert (16 February 2021)
- Transitional arrangements for behaviour support plans - WA (4 February 2021)
- NDIS Worker Screening Check and Database (1 February 2021)
- Compliance with the Fair Work Act (21 September 2020)
- Providing a safe environment for NDIS Participants – September 2020 update
- New Reportable Incident Resources (15 September 2020)
- National worker screening arrangements (1 July 2020)
- Providing a safe environment for NDIS Participants – update
- Providing a safe environment for NDIS Participants
- New process for providing information to the Disability Royal Commission
- NDIS provider information for the Disability Royal Commission
- June 2019 Worker Screening Check Updates - SA
- June 2019 Worker Screening Check Updates - NSW
- May 2019 A Proportionate Approach to Audits
- May 2019 Updates to Audit Scopes for Early Childhood and Therapeutic Supports
Related resources
- NDIS Commission Introductory Letter to Existing Providers VIC, QLD, TAS, ACT and NT, 8 May 2019
- NDIS Commission Introductory Letter VIC, QLD, TAS, ACT and NT, 8 May 2019
- NDIS Commission Introductory Letter NSW and SA, 22 May 2018
- Provider Information Letter NSW and SA, 22 June 2018
- Information session presentation for transitioning states and terrritories
- Provider Information Pack