Then and now – reportable incidents and complaints – WA

Under the NDIS Commission, registered providers must have an incidents management system in place to record and manage incidents (including allegations) that occur while providing supports and services to people with a disability.

All providers, registered and unregistered, must also have an in-house complaints management and resolution system and support participants to make a complaint.

This document provides guidance on the reporting of incidents and complaints in Western Australia before, and from 1 December 2020.