Why we exist

The NDIS represents a fundamental change to the way people with disability are supported in their everyday lives. This change requires the right systems and protections to be in place to oversee NDIS services and supports.

When the NDIS was launched, governments agreed that a nationally consistent approach to quality and safeguards would be a critical component of the scheme. The NDIS Quality and Safeguarding Framework was developed to achieve this. The framework is designed to promote high quality supports and safe environments for all NDIS participants.

The NDIS Commission brings together various quality and safeguards functions under a single agency for the first time, with a suite of education and regulatory powers that will apply across Australia. This will improve consistency in regulation and registration for providers in different states and territories.

NDIS Participants

As the NDIS Quality and Safeguards Commission comes into effect across Australia, participants will notice changes to the complaints process, and to the way behaviour supports and restrictive practices are managed. To find out more, go to NDIS participants.

NDIS service providers

Providers will notice changes to registration, complaints, incident management and reportable incidents, behaviour support and worker screening. These changes will simplify quality and safeguards requirements, as they will become nationally consistent and proportionate once we are operating in all states and territories by mid-2020. We will work with you to improve the quality of NDIS supports and services. To find out more go to NDIS providers.

Workers

To support the quality and safeguarding of NDIS participants, workers delivering NDIS supports and services work under the NDIS Code of Conduct, complaints management process, and worker screening rules.

Workers employed or engaged by NDIS providers will benefit from the introduction of the NDIS Worker Screening Check and NDIS Worker Screening Database, which provides a single national check for workers providing NDIS disability supports and services. To find out more, go to Workers.