What to expect

The NDIS Quality and Safeguards Commission is a new independent agency established to improve the quality and safety of NDIS supports and services.

We will regulate the NDIS market and handle complaints about the quality and safety of NDIS supports and services. This means there will be changes for NDIS participants, providers and workers.

For participants

The main changes you may notice will be the complaints process, and how behaviour supports and restrictive practices will be managed. To find out more, go to NDIS participants.

For providers

The main changes you will notice include registration, complaints, incident management and reportable incidents, behaviour support and worker screening. These changes will simplify quality and safeguards requirements, as they will become nationally consistent and proportionate once we are operating in all states and territories by mid-2020. We will work with you to improve the quality of NDIS supports and services. To find out more go to NDIS providers.

For workers

The main changes you may notice as we begin operating in your area will include worker screening, NDIS Code of Conduct and complaints management. To find out more, go to Workers.