Victoria

Map of Australia with Victoria highlightedFrom 1 July 2019, the NDIS Quality and Safeguards Commission will start managing quality and safeguards in Victoria.

Until then, Victorian requirements for quality and safeguards continue to apply. The NDIS Guide to Suitability provides guidance to providers on the requirements to be registered as an NDIS provider - including Victoria’s quality and safeguards arrangements. The links below may be helpful.

Links for Victoria

Disability Services Commissioner

Telephone: 1800 677 342
Email: complaints@odsc.vic.gov.au
Website: odsc.vic.gov.au

Mental Health Complaints Commissioner

Telephone: 1800 246 054 (free call from landlines) or 03 9032 3328
Email: info@mhcc.vic.gov.au
Website:  mhcc.vic.gov

Contacts regarding the use of Restrictive Practices

Telephone:  Senior Practitioner Disability 03 9096 8427
Email:  RIquestions@dhhs.vic.gov.au

NDIS Guide to Suitability

Website:  providertoolkit.ndis.gov.au/key-resources

Ombudsman Victoria

Telephone: 1800 806 314
Website: ombudsman.vic.gov.au

Consumer Affairs Victoria

Telephone: 1300 55 81 81
Website: consumer.vic.gov.au

Commonwealth Ombudsman

Telephone: 1300 362 072
Email: ombudsman@ombudsman.gov.au
Website: ombudsman.gov.au

Publications and Resources

Website:  vic.gov.au/ndis/service-providers/quality-and-safeguards-for-victorian-approved-providers.html