Map of Australia with Queensland highlightedFrom 1 July 2019, the NDIS Quality and Safeguards Commission will start managing quality and safeguards in Queensland.

Fran Vicary has been appointed as Queensland State Director, supporting the establishment and operation of the Queensland office, and will lead a team of Complaints, Reportable Incidents and Compliance Staff. Fran has a wealth of experience in the disability sector. She has held positions in Brisbane in the vocational education sector, women’s health, and as the Chief Executive Officer of Queenslanders with Disability Network. She spent almost two years in Melbourne as Director of the Independent Living Centre. On returning to Queensland, Fran held the role of Senior Operations Manager with a disability provider. For the last three years she was Regional Manager of the Carers Queensland Local Area Coordinator Program.

Until July 1, Queensland’s requirements for quality and safeguards will continue to apply. Visit the Queensland Department of Communities and Disability Services and Seniors website:


The links below may be helpful.

Information Session

As this transition approaches, the NDIS Commission held an information session in Brisbane that introduced and provided an overview of our role and function, outlined the new quality and safeguarding arrangements, and explained how to register as an NDIS provider.

To watch the on-demand video of the session, please click the link below:

Brisbane - Friday, 29 March 2019

Links for Queensland

Queensland Ombudsman

Telephone: 07 3005 7000 or 1800 068 908 (outside Brisbane metro)
Website: ombudsman.qld.gov.au

Fair Trading Queensland

Telephone: 13 74 68
Website: qld.gov.au/law/fair-trading

Commonwealth Ombudsman

Telephone: 1300 362 072
Email: ombudsman@ombudsman.gov.au
Website: ombudsman.gov.au

Contacts and advice regarding the use of Restrictive Practices

Email: Enquiries_DSA_RP@communities.qld.gov.au
Telephone: 1800 902 006

Publications and Resources

Website: communities.qld.gov.au/disability/service-providers/centre-excellence/positive-behaviour-support/publications-resources

More information