Map of Australia with Queensland highlightedFrom 1 July 2019, the NDIS Quality and Safeguards Commission will start managing quality and safeguards in Queensland. The NDIS Commission Queensland office will be located at:

215 Adelaide Street,
Brisbane, QLD 4000

Until July 1, Queensland’s requirements for quality and safeguards will continue to apply. Visit the Queensland Department of Communities and Disability Services and Seniors website:



New Queensland State Director

Fran Vicary has been appointed as Queensland State Director, supporting the establishment and operation of the Queensland office, and will lead a team of Complaints, Reportable Incidents and Compliance Staff. Fran has a wealth of experience in the disability sector. She has held positions in Brisbane in the vocational education sector, women’s health, and as the Chief Executive Officer of Queenslanders with Disability Network. She spent almost two years in Melbourne as Director of the Independent Living Centre. On returning to Queensland, Fran held the role of Senior Operations Manager with a disability provider. For the last three years she was Regional Manager of the Carers Queensland Local Area Coordinator Program.

Registration open for June 2019 provider information sessions

In June, the NDIS Commission and the National Disability Insurance Agency (NDIA) will hold provider information sessions in Townsville (13 June) and Brisbane (14 June). Each session will feature four presentations covering:

  • NDIS Provider Responsibilities (NDIS Commission)
  • NDIS Commission - Behaviour Support, Complaints and Reportable Incidents (NDIS Commission)
  • Workforce and Demand (NDIA)
  • Good Payment Practices (NDIA)

Register for the 13 June Townsville provider information session ­

Register for the 14 June Brisbane provider information session


Past provider information sessions

In March 2019, the NDIS Commission held an introductory provider information session in Brisbane.

Watch the video recording of the March 2019 Brisbane session

View the April 2019 introductory information session presentation slides


More information


Links for Queensland

Queensland Ombudsman

Telephone: 07 3005 7000 or 1800 068 908 (outside Brisbane metro)
Website: ombudsman.qld.gov.au

Fair Trading Queensland

Telephone: 13 74 68
Website: qld.gov.au/law/fair-trading

Commonwealth Ombudsman

Telephone: 1300 362 072
Email: ombudsman@ombudsman.gov.au
Website: ombudsman.gov.au

Contacts and advice regarding the use of Restrictive Practices

Email: Enquiries_DSA_RP@communities.qld.gov.au
Telephone: 1800 902 006

Publications and Resources

Website: communities.qld.gov.au/disability/service-providers/centre-excellence/positive-behaviour-support/publications-resources