What's covered in the Code?
The Code requires workers and providers who deliver NDIS supports to:
- act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions
- respect the privacy of people with disability
- provide supports and services in a safe and competent manner with care and skill
- act with integrity, honesty, and transparency
- promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability
- take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse of people with disability
- take all reasonable steps to prevent and respond to sexual misconduct
- Do not charge or represent higher prices for the supply of goods for NDIS participants without a reasonable justification.
There are guidelines available to help both NDIS providers and workers understand their obligations under the NDIS Code of Conduct.
Who needs to follow the Code?
The NDIS Code of Conduct must be followed by:
- registered NDIS providers and their employees
- unregistered NDIS providers and their employees
- providers delivering information, linkages, and capacity building (ILC) activities
- providers delivering Commonwealth Continuity of Support Programme services for people over the age of 65.
The Code also applies to NDIS Commission employees in addition to the Australian Public Service Code of Conduct.
Support to help you meet the Code
Printable resources
We’ve developed a poster and fact sheet that explain the Code of Conduct. You can print and display these in your workplace so staff have a visible reminder of their obligations.
eLearning for workers
Our Worker Orientation Module – Quality, Safety and You explains the obligations of workers under the NDIS Code of Conduct – from the perspective of NDIS participants.
NDIS Workforce Capability Framework
The NDIS Workforce Capability Framework translates the NDIS Code of Conduct into observable behaviours and capabilities for workers at all levels. It gives clear, practical examples and establishes a shared language of ‘what good looks like’ for participants when they receive NDIS supports and services.