Information Publication Scheme

About the scheme

The Freedom of Information Act 1982 (FOI Act) requires government agencies to have an Information Publication Scheme (IPS). Under an IPS, an agency makes information available to the general public to help them understand what the agency does, how it makes decisions and how the public can access its services.

The NDIS Quality and Safeguards Commission (NDIS Commission) meets these requirements by publishing this information on our website.

Our Information Publication Scheme Plan

The NDIS Commission has an IPS Plan. The IPS Plan explains what we will do to make sure our IPS meets the requirements of the FOI Act.

The Plan shows what information the NDIS Commission will publish and how we will make this information available to the public.

Full details: Our IPS Plan

Who we are

The NDIS Quality and Safeguards Commission is established by section 181A(1) of the National Disability Insurance Scheme Act 2013 (NDIS Act). It is headed by the NDIS Quality and Safeguards Commissioner (the NDIS Commissioner).

The NDIS Commission consists of the staff of the NDIS Commission and the NDIS Commissioner. Together the NDIS Commissioner and the staff of the NDIS Commission constitute a Statutory Agency under the Public Service Act 1999.

The NDIS Commissioner is a statutory appointee under section 181C of the NDIS Act. The staff of the NDIS Commission are engaged under the Public Service Act 1999.

More information about the NDIS Commissioner and the structure of the NDIS Commission is available on the pages below.

What we do

The NDIS Commissioner exercises a number of functions and powers under the National Disability Insurance Scheme Act 2013. The NDIS Commission was established and began operations in NSW and SA on 1 July 2018. On 1 July 2019 its operations extended to the rest of Australia except for WA. It will begin operating in WA on 1 July 2020. The NDIS Commissioner’s main role is to regulate the NDIS market so that there is national consistency in NDIS service provision and to promote safety and quality in services for people with disability.

More information about what we do and how we do it is available on this website at the pages below.

Operational Information

The NDIS Commission is also required to publish its ‘operational information’ as part of its IPS. According to the FOI Act, the 'operational information' of an agency is:

... information held by the agency to assist the agency to perform or exercise the agency's functions or powers in making decisions or recommendations affecting members of the public (or any particular person or entity, or class of persons or entities).

The NDIS Commission uses the information in the documents below to guide it in exercising its functions:

Reports and responses to Parliament

The NDIS Commission provides information to Parliament in the documents below:

Disclosure log

The NDIS Commission is required to publish information which it routinely provides in response to FOI requests.

Our FOI Disclosure log shows this information and can be found at:


The NDIS Commission is committed to consulting with stakeholders about how it exercises its functions. The NDIS Commission sends regular newsletters to NDIS Providers. These inform NDIS providers about their obligations and developments at the Commission.

The NDIS Commission has developed a range of resources in its Speak Up strategy in consultation with people with disability and those working in the disability sector. These encourage people with disability to have a strong voice about their rights to quality disability services.

The NDIS Commission’s Corporate Plan also describes the consultation and engagement strategies:

Contact us

You can contact the FOI Coordinator of the NDIS Quality and Safeguards Commission if you would like information about how to access our information under the FOI Act.

The contact details are:

The FOI Coordinator
NDIS Quality and Safeguards Commission
PO Box 210
Penrith NSW 2750


Telephone: 1800 035 544