Complaints about the NDIS Commission
We welcome all feedback, including complaints, compliments and suggestions. We are committed to providing high standards of service and listening to those who interact with us.
You are able to make a complaints or give feedback about the NDIS Commission. This may relate to any area or function of our work or performance of our staff.
If you would like to provide feedback or make a complaint about us:
- please email FeedbackandComplaints@ndiscommission.gov.au
- or call us on 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
- National Relay Service and ask for 1800 035 544.
If we can’t help you, we will try to refer you to someone who can.
What happens when you make a complaint about us?
We will do our best to resolve your complaint as quickly as possible and will contact you soon after we receive your complaint.
When we contact you to talk about your complaint, we may ask you to provide more information to help us understand the nature of your complaint.
If you are not satisfied with the outcome of your complaint about the NDIS Commission, you may seek assistance from the Commonwealth Ombudsman.
The Commonwealth Ombudsman can consider complaints about the administrative actions and decisions we take.
If you would like to contact the Commonwealth Ombudsman:
- Phone: 1300 362 072
- Web: Commonwealth Ombudsman: Making a complaint