Complaints about the NDIS Commission
Feedback or complaints about the NDIS Commission
If you would like to provide feedback or make a complaint about the NDIS Commission, we encourage you to contact us. You can email us at firstname.lastname@example.org or call us on 1800 035 544. If we can’t help you, we will try to refer you to someone who can.
If you are not happy with the outcome of a complaint made to the Commission about an NDIS provider, there is a reconsideration process.
What happens when you make a complaint about the Commission?
We will do our best to resolve your complaint as quickly as possible. We:
- aim to acknowledge your complaint within the next business day from receipt
- contact you within two business days of acknowledgement
- aim to resolve your complaint within 21 business days of receipt.
When we contact you to talk about your complaint, we may ask you to provide more information to help us understand the nature of your complaint.
If you are dissatisfied with the outcome of your complaint, you can ask for a supervisor or manager to review your complaint and how it was handled. After this, if you are still not satisfied, you may seek assistance from the Commonwealth Ombudsman.
The Ombudsman can consider complaints about the administrative actions and decisions of the NDIS Commission.
If you would like to seek assistance from the Commonwealth Ombudsman:
- Phone: 1300 362 072
- Web: Commonwealth Ombudsman: Making a complaint